WoodSpring Suites Indianapolis Castleton

Great value for a quick...

Liked: The location worked out as far as being a very short drive to restaurants, etc. We actually just walked across the parking lot to one restaurant
Disliked: Our room could have been cleaner. I am typically barefoot and I could feel the grit on the floor and then my feet were black when I got in the shower. Bathroom wasn't dirty but I would call it sparkling clean either.

The stay was ruined by...

Liked: The property was very clean. It was generally quiet and the other guests were very pleasant.
Disliked: The stated Pet Policy indicates that only service animals are permitted. Under FHA, emotional support animals are also permitted under federal law. I advised the front desk person the the dog that I was a service animal in training. I was initially charged a pet fee, but a few days later it was refunded. A few days after that pet fees were once again being billed. The staff were extremely rude. When I asked for a copy of written pet policy the manager yelled at me in the lobby. He told the front desk clerk to check me out. I was only staying one more night, so I removed myself from the situation. The manager insisted the hotel was in full compliance with the law. I called the corporate office and explained the situation. They appeared to be reading from a prepared script. When I suggested they were in violation of the law, they read the scripted words more forcefully. I asked if I might speak to a supervisor. I was told that there is no mechanism to take these issues further. Maybe if someone in a supervisory position reads this review, they could explain why refusing to allow public access to a service dog in training is not a violation of Indiana Code 16-32-3-2(c).

Exceptional

Best price around - best...

just ok

Liked: nice, clean, large room.
Disliked: i was very uncomfortable. idt the hotel was rough, just maybe the company. we didn’t leave the room after we were in for the night. it worked tho, just needed a night. there were only 2 towels & washrags for 3 people. a sheet & 1 blanket on the bed. the shower water was luke warm.

Very good

Liked: Good location. Decent price
Disliked: No ice machines, had to go buy my own. Never before! Also disappointed that you offer no breakfast. Most hotels do!

Stay away if you’re looking...

Liked: Very little. This should not be available on booking.com. At the minimum there should be big, bold, red text on the location’s page that explains that you will NOT get the services you usually expect from a budget-friendly booking.com listing.
Disliked: Stay away if you’re looking for basic hotel/motel/motor inn service. This is a LONG TERM RESIDENCE property that will charge you as much as the budget hotels but offer you no breakfast, no coffee, no housekeeping, free Internet for A MAXIMUM TWO DEVICES, towel exchange for a fee and front desk service from 9am to 10pm only. The operator provides the same level of service to guests paying $500-600/month as it does to guests paying $100+ PER NIGHT. Don’t be a sucker like we were and use this facility as a hotel. It is NOT one.

Bad

Will not be back, price...

Disliked: No hot water in the shower. Fridge wasn’t cold. We were in the room right by the 4th floor stairwell and someone uses that to smoke their cigarettes instead of going outside, so our room smelled like smoke. Hearing the door in the hallway slam all night from people coming in and out kept us awake. Wifi doesn’t work for streaming. Walls are paper thin as you walk to your room, you will hear everything going on in others rooms.