WoodSpring Suites Detroit Madison Heights

Very good

Quite Disappointed

Liked: Location was perfect. Close to family
Disliked: This is our 4th year that my mom and I stayed at your hotel. Every year we have had to complain about noise level from rooms either above or beside ours and this year was no different. People are either moving furniture around above us, walking so hard that it feels the floor is about to cave in, Tvs up loud past 11 pm, talking at the top of their lungs after 11 pm (even during the middle of the night) acting like heienias in the hallway during the night. This is very unacceptable especially for the price we pay to stay there. Unfortunately, we will be considering another hotel next year since no one seems to take our complaints seriously.The question below asked about the property meeting my expectations, sorry to say but my answer is 'NO" because any hotel would make sure that all rules and guidelines are followed by all guests.

Superb

Never again

Liked: Location
Disliked: It was filthy on every floor in the building, on the walls too.,the smell throughout the rooms and hallway were like an ashtray. We had to go out and buy an air freshener. We had trash from beer in our dented fridge and mentioned this to desk. We said we would bring it down; they offered to go in and get it but we said no, we will bring it down When we returned, they had gone into our room and taken everything out of the fridge including our things. The front desk is not 24/7. We experienced the desk not even being open on the weekend during the times posted in our room. The amenities are sparse and not geared for short stays. If you want an ironing board/iron, you can “borrow one” and if you want a coffee maker, you can “buy one”. I would NOT recommend this unless you are just looking for a bed, bathroom snd roof over your head. Definitely NOT intended for a weekend stay.

Bad receptionist

Liked: Nothing much. The location is good.
Disliked: When I checked in, there were dirty dishes in the dishwasher when checked at the reception. The receptionist asked me to clean it by myself and gave me 2 sachets of soap. I had to clean the completely dirty dishes used by someone else. I have never seen this behavior of the receptionist before. She was always away for smoking. There was not even soap provided for showering only 1 tiny bottle of shampoo. The shower curtain was short and caused water to come outside. I will never stay here again.

Staycation

Liked: I needed a mini staycation and decided to book here. The staff was very welcoming and the hotel was nice and clean.
Disliked: Dish soap wasn’t in the room for the dishwasher, and no cups with the kitchenware. Other than that, everything else was good.

Exceptional

Good

Very good

Liked: Clean , spacious room , comfortable beds.