WoodSpring Suites Conroe

I was very happy with the check in staff - quick. Will be staying there again next year.

Liked: Very pleased with the stay.

It was a horrible experience

Liked: Nothing
Disliked: First of all when I arrived for check in before after hours no one was in the front desk waited for a long time called the after hours phone # they said they will be down ther in a minute again waited a long time like 30 minutes once they arrived the receptionist smelled like she just finished a session of smoking Marijuana once we entered the rooms the smell of dog pee hits you in the face one of the first rooms that was assigned was not even clean beds were not made trash and dishes everywhere and cockroaches crawling in the dishes and trash asked go another room they changed room mind it is now after hours so had to call the # and wait again till they came down and once a new room was assigned went back up the stairs tried to open the door and was not successful had to wait again for the receptionist to come and check for her self she said they needed to change the battery on the lock she told me to meet her back downstairs while I was waiting another frequent customer asked if I needed to talk to the manager he was just outside the door he came in stumbling had a hard rime opening the door and almost falling all the way in the hallway their was no way I was going to speak to that manager so I informed the receptionist just to check me out instead at this point I was tired I had my newborn twins with me flew from a different state I asked for a refund she told me she will have the manager look into it on Monday and I did not receive a refund I had booked two rooms and was charged the two rooms even though we did not stay

Exceptional

NEVER STAY HERE!!!!!!!

Liked: Absolutely nothing!
Disliked: Did not stay there. Still waiting to be refunded. There were cockroaches in the room and in the bed. The place smelled horrible!!!!!

Passable

Liked: Clean
Disliked: Payed for 2 queens, they were definitely full sized beds

Exceptional

Bad

Very nice and comfortable

Liked: Clean
Disliked: The manager

Passable

Liked: There was no breakfast and I like the service the office and manager

Will not stay again

Liked: Location
Disliked: Smell. Flat pillows. Non working tv. No coffee pot