WoodSpring Suites Charlotte Shelby

Decent but could have been...

Liked: The staff was very friendly and professional. The room was clean to the appearance and swept. The location of the hotel was in a decent area. We enjoyed a wonderful quiet stay. No outside noise or disturbances.
Disliked: The outside of the hotel looks way better than the inside. When we got to our room and the door was already open and unsecure (the metal hook was holding it open). We had to kill a roach, the towels and bedding had stains on them, and the cabinet wood was chipped. The elevator was also hot with no air. Not a 4.0

Cockroaches, smelly/unsanitary hallways and loud...

Liked: Parking lot was okay
Disliked: Cockroaches around the air conditioners and in the cabinets

Exceptional

Bad

Liked: We saw several roaches. Sticky and dirty refrigerator. Hard bed. Smelly

The worse stay ever

Liked: Nothing
Disliked: The staff

Horrible stay! For what paid...

Liked: The lady behide the desk when we arrived was great!
Disliked: The bed was way too hard and the ac didn’t work at all! The floors was horrible and we had to ask for the pillows and trash bags and towels!!!!

Bad

Liked: Need a refund
Disliked: Dirty sheets and smell

Promised to refund my money...

Liked: I liked the idea that I could bring my dog with me in what I thought would be a nice facility.
Disliked: Groups of long-term residents hanging around outside smoking cigarettes was the first turn-off. A completely wobbly luggage cart brought me to a non-smoking room that had clearly been smoked in lots. Even had cigarette burns on the toilet seat cover, a cigarette was sitting on the counter in the kitchen area. Further investigation found a black soot in the bathrub. The final thing that got to me exit as soon as possible was seeing multiple dead cockroaches on the floor. Yes they had sprayed, but where there's one there is more. They didn't even bother to vacuum them up.

Garbage

Liked: Nothing
Disliked: Nastiest rooms I’ve ever set foot in ac hanging off the wall smelled of a skunk in the building hairs every where in the door on the toilet only thing they did was give us a refund