WoodSpring Suites Augusta Fort Eisenhower Guest Reviews
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Amanda Mon, 28 April 2025
Exceptional
Kelli Sat, 26 April 2025
Exceptional
Brittany Fri, 25 April 2025
It was ok
Liked: Room was some what clean facilities were in good shape
Disliked: Didn’t like the staff was constantly outside when I needed help I had to go find someone. I have yet to receive a receipt from my stay I had to call to make sure that my key was received because I had to check out early.
Kelli Sun, 20 April 2025
Exceptional
Damaris Fri, 18 April 2025
Passable
Leslee Sun, 13 April 2025
As a Christian I will...
Liked: This was the cheaper route but definitely not worth it. I traveled and booked this hotel for a church-related Christian event and was not pleased with the service here. It was of much inconvenience. Horrible experience and uninformed staff. It's low quality not worth the cheaper route if you can afford more costly hotels within the area.
Disliked: I traveled and booked this hotel for a church-related Christian event and was not pleased with the service here. Horrible experience and uninformed staff. It's low quality not worth the cheaper route if you can afford more costly hotels within the area. Cold water when taking a shower. The staff member on duty went mute and refused to verbally assist me with the matter. The alleged GM hung up the phone while I was trying to solve my room-related issue and is not suitable for the job. It was clear that the alleged GM is not happy with her job and takes her anger out on customers. She cannot manager her position. I was not offered a different room for the inconvenience nor a refund for the dilemma and I had only been there less than 4 hours. This location needs trained and refined staff. Horrible experience and horrible customer service.
Tracie Thu, 10 April 2025
Overall the stay was comfortable,...
Liked: I thought the inside would’ve been updated like the outside of the building!! Also, they don’t have an ice machine to accommodate their customers.
Sheena Thu, 10 April 2025
Disappointing
Liked: Convient place. The day people were nice I can say that.
Disliked: The first room I had bathroom was nasty. I had to clean it myself it was something on the toilet. Hot water didn't work. I had to talk back to the front 20 mins after I complained about the hot water. She had no plans on calling me back. I had to ask for another room it was not offered. It was late almost 12 pm or little after when I got the other room. Was told no guarantee that water would work room smelled like pee. I was not aware that I had to change my own sheets, and they clean every 14 days until I called the front. I made the best of it. I tried to get at least the first night back, but the customer service person communication was wrong she to the hotel, and I wanted a total refund that was not the case.
Titania Wed, 9 April 2025
Exceptional
Gervais-smith Tue, 8 April 2025
I got what I paid...
Liked: I liked the proximity to Fort Eisenhower
Disliked: The constant smell of smoke , cigarette and other