Extended Stay America Suites Springfield Guest Reviews
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3.5 miles from Springfield centre |
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Anesha Wed, 10 April 2024
Passable
Disliked: Pool
Verified Hotel Guest Mon, 8 April 2024
Liked: Nothing. We paid for an overbooked room and were given a room key to check out the room for an already occupied room that we were charged for. No apology was given.
Disliked: Nothing. We paid for an overbooked room and were given a room key to check out the room for an already occupied room that we were charged for. No apology was given. I felt unsafe in the lobby and hotel staff were rude and unapologetic.
Amy Mon, 8 April 2024
Keep Driving
Liked: The bed was fairly comfortable.It had a full size refridgerator.
Disliked: Very dirty and worn down. Stains on the carpet and dirty tub. The staff was having some drama between them and it took 20 minutes to find an employee.The "skunk" smell was very prominent as well.Your website states breakfast is provided and it is not.Very Disappointed with the whole experience
Debbie Mon, 8 April 2024
Passable
Liked: the size of the room
Disliked: it was grungy and smelly...
Deandra Mon, 8 April 2024
Good
Laura Sat, 6 April 2024
Such nice staff and hope...
Liked: The girl working the front desk was working so hard and very sweet.
Disliked: Pictures online showed the renovated entry but the rooms were VERY rough. Both beds were broken and had plywood under holding them up. Toilet wouldn’t flush and shower was hardly getting any water out of the shower head. Stains on carpet and bedding and last.. the SMELL! Cigarette smoke, weed, musty old rooms.
Tabitha Sat, 6 April 2024
My husband and I enjoy...
Liked: I do like the location is very convenient to be a base of operations in the terms of shopping, eating, and sightseeing. The staff is really friendly and helpful. I do like the idea of the kitchenette in the room for meal prepping, but my husband and I only used the fridge to store our food and drinks and used the microwave to heat up our food. Maybe next time, we can use the full kitchenette experience.
Disliked: The only free breakfast option they offered was instant oatmeal along with coffee. The bed felt really uncomfortable, and I don't know why a budget hotel would have a decorative pillow and runner for the bed. To me, I believe those two things are just a waste of space, especially for a budget hotel.
Tamara Wed, 3 April 2024
Passable
Lott-lofton Tue, 2 April 2024
Bad
Disliked: I booked a night and was checked out before checkout time and my room was cleaned and my $49 food was thrown away.
Nicole Sun, 31 March 2024
It was really pleasant
Liked: Staff went above and beyond for my family after we had an Airbnb disaster that left us scrambling for a room. Most pleasant and helpful staff I have ever dealt with at a hotel.
Disliked: Nothing I can think of