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AustraliaWingate By Wyndham Richmond Short Pump Guest Reviews
Overall Average Score:
Very Good (4 out of 5)
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Wayne Sun, 29 June 2025
Good
Dare Sat, 28 June 2025
Good
Liked: The breakfast wasn't as good as I expected. There was no cream cheese for the bagels.
Disliked: The gym wasn't open and there were no signs to indicate it was closed.
Ray Fri, 27 June 2025
Very good
Tabb Thu, 26 June 2025
Bad
Liked: The hotel was really nice.
Disliked: There was no water. So there was no way to shower or even flush the toilet.
Mohammad Wed, 25 June 2025
Superb
Hiral Mon, 23 June 2025
Risk your life at this...
Liked: Nothing, I had a terrible experience at Wingate by Wyndham Richmond Short Pump. I was assigned a room that was already occupied — a huge safety issue. My key card failed twice, and there was no water during the stay. It was frustrating, stressful, and unacceptable. The emotional distress ruined my stay. Wyndham has not yet addressed this seriously. I do not recommend this hotel unless you want to deal with stress, inconvenience, and safety risks.
Disliked: Everything that include staff who is completely irresponsible and saying they are sleepy and headache so not paying attention during check-in and to serve customer properly
Anonymous Mon, 23 June 2025
Would return
Liked: Excellent bed
Disliked: Had a hot water problem but fixed in reasonable time
Cathy Mon, 23 June 2025
Very good
Nasser Mon, 23 June 2025
Very good
King Mon, 23 June 2025
Very bad experience, rude night...
Liked: Location was good.
Disliked: No water, hot water tank had burst, water everywhere. Staff at the front desk, maintenance man kept saying water will be on in 30 minutes, then 1 hour. I couldn't flush toilet or shower. Manager phone voice-mail full. The contractor tried to fix the crack with calk, but it was not hardening. He said it would be Monday before it could be properly repaired. The night shift staff was very rude and disrespectful. She was not aware of what was happening earlier in the day. The evening staff tried to help as much as she could. I left at 9:30 pm with a 3 hours drive back home. She gave me a letter that I would not be charged for the night. It ruined my weekend.
