Wingate By Wyndham Niagara Falls

Fantastic room, not far from the American Falls and the Seneca Niagara Casino; clean; no problems.

Liked: Rooms were clean; convenient; breakfast was good.

Liked: I mostly liked that the nightly rate involved a complimentary hot breakfast which included two types of eggs, ham, pancakes, toast, cereal, juice and fresh fruit.
Disliked: I booked a room with two Queen size beds but I found that one of the room keys I was given did not work for my door. If one of the key cards was for access to the pool/lounge or other area of the hotel then this was not made clear to me. However, as I was staying by myself at the hotel, the fact that it is possible only one of my keys worked was fine with me and it is also possible that had I been staying with a family member or friend that I would have been given an additional set of key cards.

Liked: The overall cleanliness of this hotel was striking! Great customer service.

Overall the hotel was very clean and nice. Just disappointed in in not getting the type of room I reserved.

Liked: The hotel was very nice. Apparently the hotel was built last year and it shows with the décor.
Disliked: Nothing was bad besides the fact that I did not get the room that I reserved through ConcertHotels.com. The hotel said they could not guarantee 3rd party reservations. I was very disappointed at that.

Disappointing

Great room and staff

Liked: Cleanliness
Disliked: N/A

Passable

Good

Passable

Very poor

Not recommended

Liked: Only the location
Disliked: Bathtub was very dirty and was not cleaned. There is no kettle in the room. Not really friendly atmosphere and charged extra for the parking.

Fair

Liked: That’s it’s close to everything
Disliked: That they don’t give you a receipt even though it’s pay at property.. and breakfast very minimal

Happy it was only 1...

Disliked: Was not down town like advertised. Tub had rust stains. Hallway had garbage on the floor. Thin walls