Name: Wingate by Wyndham Joliet
Address: 101 Mcdonald Avenue, Joliet, IL
Telephone: (888) 420-1655

Liked: Clean room.
Disliked: No heat.

Pleasant

Excellent

Liked: I am writing this letter to express my sincere gratitude to the special staff at the front desk, particularly Dylan, who provided exceptional hospitality during my recent stay at your hotel. Their attention to detail and commitment to customer satisfaction made my experience truly memorable.
Disliked: none

Nice if everything works

Liked: Pool inside and warm
Disliked: The HOT TUB DIDNT WORK ppl should be told when we pay and all stuff not working

Pleasant

Liked: Quiet, secluded
Disliked: No coffee maker in room, shampoo dispenser didn’t work, included breakfast was very lacking, didn’t supply lids for their disposable coffee cups, pool and hot tub not working. Out of all our hotel stays this was one of most expensive with the absolute least amenities

Very good

Liked: It was clean and comfortable. The rate was fantastic too.
Disliked: It definitely needs updated. Old beds, noisy AC unit.

It was a disappointment unfortunately.

Liked: The location. Breakfast was good and the staff were nice. We just weren’t informed about the pool at all until we were ready to swim and had to ask.
Disliked: The pool was not open and we did not see this on the booking. (Screen shot attached). We got ready for the pool and then saw a note on the door and housekeeping told us to go to the desk. The lady at the desk told us she would speak to management to see what could be done and also saw it didn’t show the pool was closed on our booking. I have yet to hear back.