Very good

Overall, it was clean and...

Liked: The pool was nice. Breakfast was nice as well. It was clean and comfortable.
Disliked: It was old, even though you could tell it has been renovated somewhat. Even so, little things made it obvious that they had cut corners, like towel racks looked dated, and one of ours would fall apart if you weren’t careful. The place seemed understaffed. The person handling breakfast was by herself, and did excellent, so things considered. Another thing that was frustrating…we paid almost $300 for one night, possibly due to the fact that it was the end of SUUs winter semester, so there were many visitors. I believe the normal price is less than $150/ might.

Very good

Liked: Not applicable
Disliked: Did not clean room everyday

Good

Very good

Liked: Breakfast was good, beds comfortable, staff helpful
Disliked: Our tile floor felt gummy/sticky and seemed unclean

Good

Exceptional

Very good

Liked: Great location
Disliked: Nothing

Customer experience could be increased...

Liked: Room was clean. Night staff was helpful.
Disliked: We got to breakfast at 8:45 along with about 10 other people. Eggs, sausage, biscuits and gravy had all run out. The man cooking said he was making more sausage but wasn’t making anything else because there was “only about 10 minutes to go”. I went to the front desk and said that breakfast is advertised 6:00 until 9:00, so the food offered at 8:45 should be the same that is offered at 6:00. She went and talked to the cook and he made more eggs. I ended up eating oatmeal because there were so many people still wanting a hot breakfast, as advertised with the price of the room.