Comfort Inn & Suites Arlington Heights - Schaumburg

Great value!

Liked: Great value, awesome rooms and breakfast’ Kudos to Marcel Jean!

Passable

Liked: Free breakfast. Location. Rate. Comfortable beds.
Disliked: Dirty carpet and musty odor, especially inside rooms. Bathtub very dirty. Linen did not feel clean.

Not properly cleaned

Liked: Breakfast was available and the interior was nice. The staff were friendly.
Disliked: As soon as we entered the room we found a piece of mandarin orange on the floor, there was also hair left in the shower room and it felt like it hadn't been cleaned. We felt very disappointed.

Very poor

Superb

Great stay and good price

Liked: Marcel the General Manager was great and had excellent customer service skills
Disliked: The wifi was bad and slow

Other than that it was...

Liked: It was close to were i was going to be at and close to airport
Disliked: The carpet in room had a white stain the tub was discolored and both elevators broke down and not enough parking

Wonderful stay

Liked: Staff were kind and helpful. Breakfast was delicious.
Disliked: Room and building showing its age.

I would not stay here...

Liked: The rooms are spacious and reasonably clean.
Disliked: I didn't like that the rooms weren't checked to ensure everything was working correctly. I asked for a ground-floor room due to the number of bags I had. Only to arrive and be placed in a room with window shades that cannot be closed. Anyone outside my window could look at me, and I couldn't sleep because of the light. I asked the staff to check about 4 times before she came and looked. She then put me in a room on the 3rd floor with no internet, and I had to carry my bags up four flights of steps because the elevator was not working.