Willard InterContinental Washington an IHG Hotel Guest Reviews
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|0.6 miles from Washington centre|
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Tom, Westminster, visiting Warner Theatre Washington Tue, 22 December 2015
Please call in the exterminators to clean up Cafe du Parc - remove cockroaches ASAP. Disappointing breakfast. Clean rooms and lobby; great dinner.
Liked: Overall wonderful experience, except breakfast.
Disliked: Poor quality buffet breakfast; too many cockroaches.
Theodore, Clyde Mon, 6 May 2013
From greeting at the front, through reception, baggage delivery (and retrieval), room cleanliness and decor, room service, staff and hotel ambiance left little about which to complain. The location is as central as one could wish to be and, tho' imposing and so very historic, all the public areas were commodious and "people friendly". A fine visit!
Liked: What a great hotel should be. Minor problems resolved quickly with professional aplomb.
Lora B, Lincoln, NE Thu, 28 March 2013
The food, from the restaurant to room service was excellent, as well as presentation! I utilized the fitness room and the spa, and both were wonderful.
Liked: Superior staff and service.
Verified Hotel Guest Wed, 17 February 2021
Liked: The staff was phenomenal!!! . She was very courteous and efficient (also very pregnant lol). We chatted about how my gf and I just found out weÂ¿re expecting, and the next day she sent complimentary macaroons to us!
Verified Hotel Guest Fri, 11 December 2020
Liked: The location was the best part of this hotel.
Disliked: Few employees working and not willing to go above and beyond to make us feel welcomed. We had to call down for water and extra coffee pods every morning to make coffee in the room. The sink in our room didn't have hot water.
Doug Tue, 22 September 2020
Disliked: No view (paid for a deluxe king high floor; got a middle floor looking at the side of another building) Cleanliness Amenities/function
Verified Hotel Guest Wed, 9 September 2020
Liked: Location and staff were great. COVID safety measures seemed to be followed relatively well.
Disliked: Room could use some TLC. Air vents were full of dust. Pretty happy considering the price point. I would not consider this hotel a 5 star hotel though.
Verified Hotel Guest Mon, 23 September 2019
Liked: It's hard to say: the lobby is stupendous, but the staff were what really got my attention. Exquisite service and manners. The location is amazing. My room was small, but excellent.
Disliked: not one thing.
Verified Hotel Guest Wed, 7 August 2019
Liked: Staff was absolutely amazing! Great location
Disliked: The room may have been undergoing renovations and there was unfinished sheetrock in the ceiling.
Mary Frances Sun, 4 August 2019
Cheryl Thu, 14 December 2017
Loved this hotel. It was so festive for the holidays. Enjoy lunch and drinks at the bar. Room very comfortable. Great location
Liked: Staff, location and appearance
Deborah Mon, 10 July 2017
Excellent! Great location. Wonderful, helpful, friendly staff. Decor gave a historical feel, yet updated. Very clean. Good restaurants. No pool, however, we were so busy we did not miss it.Highly recommend a stay here.
Disliked: No pool.