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AustraliaWillard InterContinental Washington By IHG Guest Reviews
Overall Average Score:
Wonderful (4.55 out of 5)
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Tom, Westminster, visiting Warner Theatre Washington
Please call in the exterminators to clean up Cafe du Parc - remove cockroaches ASAP. Disappointing breakfast. Clean rooms and lobby; great dinner.
Liked: Overall wonderful experience, except breakfast.
Disliked: Poor quality buffet breakfast; too many cockroaches.
Theodore, Clyde
From greeting at the front, through reception, baggage delivery (and retrieval), room cleanliness and decor, room service, staff and hotel ambiance left little about which to complain. The location is as central as one could wish to be and, tho' imposing and so very historic, all the public areas were commodious and "people friendly". A fine visit!
Liked: What a great hotel should be. Minor problems resolved quickly with professional aplomb.
Lora B, Lincoln, NE
The food, from the restaurant to room service was excellent, as well as presentation! I utilized the fitness room and the spa, and both were wonderful.
Liked: Superior staff and service.
Disliked: None.
Lori Sat, 28 June 2025
My favorite hotel in Washington...
Liked: Beautiful, lots of history, and centrally located.
Mark Fri, 27 June 2025
The attention to detail, and...
Liked: Location is excellent, and the room was spacious, along with outstanding staff
Disliked: Their dinning facilities could be improved
Mashhour Thu, 26 June 2025
Superb
Jan Fri, 20 June 2025
Superb
Elizabeth Wed, 4 June 2025
Superb
Robert Mon, 2 June 2025
Bad
Anjad Mon, 12 May 2025
Superb
Liked: Just about everything. The location is unbeatable, the facilities are excellent, and everything—from the historic charm to the elegance and cleanliness—reflects the highest standards. The staff were exceptional: warm, professional, and incredibly supportive. A special thank you to Natalia at reception and Hassan at the concierge desk—both were wonderfully helpful and made our stay even more special. We also want to acknowledge the gentleman at Café du Parc (apologies for forgetting the name) who provided outstanding service with such grace. We truly appreciated everyone’s efforts and look forward to returning soon!
Emily Mon, 5 May 2025
Exceptional
Liked: The hotel was absolutely beautiful! Spacious rooms and in a great location!
Disliked: We could not seem to get the air below 70°, so the room was a little warmer than what we are used to.
Gina Sun, 27 April 2025
Could be more modern and...
Liked: The location was great and the staff was very kind.
Disliked: I just wish it was more modern. The hotel has a very old world feel. Room service was just so-so…
Kevin Fri, 18 April 2025
Given bad room due to...
Liked: On check in I was told I couldn't be upgraded at my cost due to using booking.com, I was told I should have booked directly with IHG.I was placed in a room with no view and no windows that open. It was an awful experience.I was willing to pay to upgrade.I recommend you remove the hotel from booking.com for mistreating your clients.
Disliked: On check in I was told I couldn't be upgraded at my cost due to using booking.com, I was told I should have booked directly with IHG.I was placed in a room with no view and no windows that open. It was an awful experience.I was willing to pay to upgrade.I recommend you remove the hotel from booking.com for mistreating your clients.
