Willard Intercontinental Washington, Washington

Please call in the exterminators to clean up Cafe du Parc - remove cockroaches ASAP. Disappointing breakfast. Clean rooms and lobby; great dinner.

Liked: Overall wonderful experience, except breakfast.
Disliked: Poor quality buffet breakfast; too many cockroaches.

From greeting at the front, through reception, baggage delivery (and retrieval), room cleanliness and decor, room service, staff and hotel ambiance left little about which to complain. The location is as central as one could wish to be and, tho' imposing and so very historic, all the public areas were commodious and "people friendly". A fine visit!

Liked: What a great hotel should be. Minor problems resolved quickly with professional aplomb.

The food, from the restaurant to room service was excellent, as well as presentation! I utilized the fitness room and the spa, and both were wonderful.

Liked: Superior staff and service.
Disliked: None.

Exceptional

Liked: Great location and a well run hotel with very friendly staff

Exceptional

Liked: Well appointed finishes. Storied history.
Disliked: No proper shower. Not OK at this price point.

Very good

Good

Disliked: I couldn't get a seat at breakfast without a significant wait. Not great for a hotel I'm traveling alone on business.

Good

Liked: nothing to do in the city

Great way to celebrate my...

Liked: Breakfast was good. Had room service one day. Picked up from the coffee shop on other days

An enjoyable stay in a...

Liked: A comfortable, high quality hotel next door to the White House and close to the National Mall. Staff are friendly and helpful and our King room was large and comfortable, although the aircon left something to be desired. Breakfast in the Cafe du Parc was extensive although, like a lot of buffets, the cooked items were tepid. The Occidental restaurant attached to the hotel is worth a visit for its food and drink as well as the large collection of photographs of famous Americans (and others) all over the walls. Walkable distance to the bars and numerous restaurants in the city and not far from the Metro Center for visits further afield.
Disliked: We weren?t told by the hotel until two days before arrival that we were being moved to a different hotel for the first night (I.e. too late for us to cancel free of charge). The Willard had sold our room to a function which had bought out the hotel. The main inconvenience caused was to disrupt our plans for the second day as we had to check out of the other hotel and check into the Willard in the middle of the day. To be fair, the Willard picked up the tab for the night and the staff gave us a couple of drinks in the cosy and historic Round Robin bar and arranged for some fancy chocolates in our room. And it showed us how much more comfortable the hotel is compared to the JW Marriott over the road.