Willard Intercontinental Washington, Washington

Please call in the exterminators to clean up Cafe du Parc - remove cockroaches ASAP. Disappointing breakfast. Clean rooms and lobby; great dinner.

Liked: Overall wonderful experience, except breakfast.
Disliked: Poor quality buffet breakfast; too many cockroaches.

From greeting at the front, through reception, baggage delivery (and retrieval), room cleanliness and decor, room service, staff and hotel ambiance left little about which to complain. The location is as central as one could wish to be and, tho' imposing and so very historic, all the public areas were commodious and "people friendly". A fine visit!

Liked: What a great hotel should be. Minor problems resolved quickly with professional aplomb.

The food, from the restaurant to room service was excellent, as well as presentation! I utilized the fitness room and the spa, and both were wonderful.

Liked: Superior staff and service.
Disliked: None.

Exceptional

Liked: The service at the Cafe du Parc was exceptional!
Disliked: Hated that we went while some renovations were going on...had to go through the back to get in. But it was lovely.

Exceptional

Good

Disliked: The bed linens were dirty and unchanged from previous room occupants. I requested clean linens which they dropped off to room. I was forced to do The Willard?s house cleaning!!!

This is a Great property...

Liked: Lovely property/great staff. Highly recommend.
Disliked: Suite was lovely-- however: a back elevator was located attached to the bedroom side of our suite. First night when complained about the noise at night, they said it would be turned off at 9:00. Fair enough. However second night it was continually used and the noise did not end until after 11:00PM when turned off. Not acceptable. Offered breakfast for morning but told them already receiving that. We are repeat guests and Intercontinental Members.

Exceptional

Good

Great location- pricey given the...

Liked: Great location- could walk easily to museums and monuments!!
Disliked: Housekeeping in the hotel is not up to par - neither is maintenance in rooms. Despite 2 requests at front desk 2 room issues were never addressed. Hallways (by rooms) not cleaned in the 4 days we were there!