Whittlebury Hall and Spa

Good

Liked: Beautiful grounds. The spa was brilliant, fantastic facilities and brilliant lunch
Disliked: The billing was a challenge, there were mistakes they struggled to correct.The food at dinner was below parWe had a wasps nest at the window of our room. They sent maintenance, but not sure what they did.....didn't seem too concerned

Overall great.

Liked: The facilities
Disliked: Bathroom had hair in the tub

Exceptional

Really poor customer service from...

Liked: Lovely location. Nice grounds. Espa toiletries. Rooms and communal areas clean. The housekeeping staff were working hard and breakfast staff were efficient and polite.
Disliked: Dated decor. Room over a massive extraction unit. Leisure facilities very dated. Yet for the price I could have overlooked those. However I went for a swim and after two lengths, a group of 18-20ish year old boys leapt into the pool fresh from the sauna. Bombed I should say. They then proceeded to dunk each other splash around and shout and play like children across me swimming. Literally in the path of me swimming. The lobby of the leisure centre looks directly onto the pool and the attendant did nothing . I left the pool as it was impossible for me to swim and went into the steam room where I could still hear them shouting and splashing around. Not relaxing at all so I left. I went to the lobby of the hotel and explained to the elderly female manager on duty what had happened and instead of a quick ‘I’m sorry we will look into it…’ I got ‘why didn’t you say something?’ I was then made to explain why I didn’t complain to the attendant (who was also about 18 years old) about his inaction/the behaviour of the boys in the pool! And why I didn’t challenge the 6 young men whilst I was in my swimsuit (vulnerable much?!). I was giving feedback on a situation that should not have happened and I was chastised for who I fed back to (I gave the feedback calmly and politely, I wasn’t angry about the boys behaviour and my ruined swim, just disappointed). However the attitude of the manager was ridiculous. Ultimately I walked away as I couldn’t continue to be questioned about how I didn’t challenge the attendant. Truly shocking customer service. I would not recommend this hotel again because of this experience.

Superb

Liked: Enjoyed the overall experience of staying overnight and the breakfast was great.
Disliked: We noticed a loose flag stone and no handrails on the short run of steps leading from car park near the disabled parking spaces. Both of these problems could present danger, especially for anyone with reduced mobility.

Superb

Dreadful stay in The Paddocks...

Liked: Breakfast was amazing!
Disliked: Room was very dated, dirty, so hot that a fan had been put on before we arrive but did very little to cool the room. The TV did not work at all. Very worn carpet and bathroom smelt terrible. We arrived so late or we would have complained on the same day although did mention it when we went to reception in the morning. Very unexpected to be this poor and

Exceptional

Very good