Exceptional

Fabulous

had a great time will...

Liked: loved the location, loved that it did not have resort fees that you have to pay for and never use. Staff was super helpful and friendly.

Exceptional

Exceptional

fairly good hotel with above...

Liked: Paid for the concierge room. Wine served was fair at best. Cocktail food was minimal. Hosts were very good. Breakfast was slightly above average.
Disliked: They overcharged me by charging me twice for some taxes and fees. Discovered it when I checked out. They said they will correct the error. We will see...

Good

Disliked: The evening shift concierge named Dustin I believe, was extremely rude and unhelpful when friends of mine were stuck in one of the elevators for an hour. He was uncommunicative with us while were waiting for help to come and he even blamed us for causing the issue. Never asked once if we were ok afterwards. He was extremely rude. The rest of the staff and facilities were great. It?s a shame this put a stain on our weekend.

Disappointing

Liked: Not staying here again. I go to reno a lot. This is not the place to stay....
Disliked: Had a staff member come into our room around midnight. We did not call them. They used a key and came in at 12am unanounced. Staff was VERY VERY RUDE! Management was somewhat helpful. We had to reference a managers name multiple times just to get basic functions from the staff. Not staying here ever again. I have stayed here multiple times. Room smelled like smoke, it's a non smoking hotel.... parking attendant was rude and walked away while trying to explain the situation to him. Staff does not communicate.

Exceptional

Liked: convenient