very nice staff.

Liked: didn't have breakfast location excellent
Disliked: rewards program stayed many times how about a free stay.

Superb

Exceptional

Liked: the room was clean

Whitney Peaks nightly rate is...

Liked: Good location
Disliked: I was charged twice for my stay and the house staff could not figure out why this happened. My credit card company is now dealing with it. The hospital is run by young, inexperienced front house staff without an onsite manager on duty during certain hours. Nothing can get escalated outside of business hours. Windows were old and drafty. Television broke twice during my two day stay. The window side of my room was freezing. No room service, parking not onsite. The VIP lounge was a joke; don’t pay for this extra service. The bartender in the restaurant could not handle the seven customers at the bar and I waited over twenty minutes for a menu and water.

Checked out before I ever...

Disliked: First it was $75 for my pet plus an incidental fee. Then the parking spot is two blocks away. Anytime I needed to leave the room I would have a four block trip to put my dog in the vechicle. Then I was on the 12th floor but the elevator would only go to the 6th floor. I told the front desk this and they said, "huh" I got my $75 pet fee returned. Never even saw the room I paid $150 for.

Very good

Superb

Liked: We love the Whitney Peak - for its facilities, location, and the fact that it is not a casino hotel. The front desk staff (particularly Frank) are all very friendly and extremely helpful. Valet parking is very convenient and inexpensive (and if you have an electric car, they will charge it for free). The onsite restaurant is great for breakfast or a light dinner. I was concerned when it became a Hilton that it would change, but the guest experience is still just as good.

Very good

Disliked: Air conditioner could not be utilized and the restaurant was subpar.

Great place for a comfortable...

Liked: Located right next to the famous Reno arch! Friendly neighborhood and staff. Bonus was the dog park located a block from the hotel as well.