White Pine Inn & Suites

Poor

Avoid!

Disliked: Dirty. Floors not vacumed, hairs in floor, sofa, blanket. Microwave stained, not clean. Not comfortable pillows. Bathroom exhaust not working and dusty, not cleaned. No shower curtain just a liner so bathroom floors get wet. Breakfast has few selections, did not use my free breakfast at all. My sister’s room is very smelly, previous occupant was a smoker and was so smelly for their entire 5-days stay. The property did not offer them a new room, considering everyday people are checking-out nor did they offer to clean it properly or everyday and find ways to remove the odor. Rooms are not cleaned on a daily basis, you have to inform the reception everyday if you wanted it cleaned. You have to go everyday at reception to get fresh new towels. Pool was not maintained, someone should have been mopping floors to make it safe for guest. My niece slipped, fell and hit her head badly. No safety precautions at all! Door keycards don’t work after 24-hrs, have to be reload/refresh everyday, have to go to reception everyday to have them fix it. Same issues with my family’s room and other guest. The price/ value is more higher than others. Not worth the price. (revised review)

Pool was dirty when we...

Disliked: Key cards never worked and male staff member was very very rude to everyone when we had to come get them reprogrammed

Bad

Liked: I will never ever use booking.com ever again! No one helped me when I tried to switch my reservation! I called, texted, emailed, and left voicemails way too many times! I was extremely disappointed and frustrated with how everything went
Disliked: I didn’t like any of it

Disappointing

Very good

Liked the location and the...

Liked: Nice location. Large room
Disliked: Bathroom was outdated and not super clean

Passable

Had a nice time on...

Liked: Pretty clean, nice location. Outside well maintained.
Disliked: Not enough food at the complimentary breakfast for everyone. Out of a lot of things and didn’t refill everything. Toaster and coffee pot didn’t work the entire stay. Bathroom exhaust fan didn’t work, security bar on inside of room door hanging loose. Staff not helpful in resolving issues, seemed like they didn’t know what to do. Seemed clueless.