Passable

Fit for purpose but no...

Liked: Basic but good breakfast
Disliked: The whole building is a little jaded

Very good

Disappointing experience of a hotel...

Liked: Staff were helpful and courteous.Central location obviously very good.Potential for this hotel is excellent - it needs to be taken up.
Disliked: One hates being negative, but..Overall impression is of a desperate need for a comprehensive makeover.Room was not up to scratch - dirty and careworn.Bathroom in poor condition. Shower failed during my stay.Hotel is obviously a landmark and of historical importance. Unfortunately this alone will not ensure its future.

Good

Exceptional

The experience was so abysmal...

Disliked: The room was ice cold when we arrived and we were told that the heating wasn't switched on yet (on 30 October!). The staff then put an electric heater in the room while we were out which saw us come back to a sauna. Water pressure in the shower (on second floor) was barely a trickle, and the hot water ran out completely when the second person tried to have a shower. All but one power outlets in the room didn't work, and one had actually been pulled out of the wall and was hanging down by the wires! Towels and bed linen didn't look very clean and were smelly. Some of the food at the breakfast buffet was inedible - half-fermented tinned fruit and brick-solid crumpets for example. The water jug had a dead fly floating in it..

Pleasant

Liked: Swimming pool
Disliked: No cooked food

For one night, my stay...

Liked: Breakfast was fine. I selected from what was available. I had to get help from my friend to pour coffee as I couldn’t manage it myself.The history is interesting.Staff were very pleasant and helpful.
Disliked: The bedroom was cold, otherwise acceptable for the price.