Disappointing

Liked: Location and view from window was lovely.
Disliked: we were at the top of the building. At no point were we asked at booking if we had health issues that would limit us from walking up how ever many flights of stairs. We were informed after waiting for a staff member to arrive to let us in that we wouldn't like her because we were at the top of the building! A lift was there but not available as it was out of order! Lovely! What would they have done with us if we were unable to walk up all those stairs? I loved the last question from staff member, would we need help in the event of a fire!!! Was that a joke??? It was an unusually hot day we stayed but there was no air con or even the offer of a fan, it was the most uncomfortable night, no staff available to ask for anything and to be honest totally unacceptable.