WestSpring Inn - Westlake Cleveland

The front desk had no interest in my story. I didn't even get a refund, free stay or anything!

Liked: Nothing.
Disliked: Checked in at 4pm to head to an event. Went to shower and I didn't have a drop of hot water! Walked over to a restaurant - brought leftovers to the room and the entire refrigerator was flooded, I assume from the freezer. Came back to the room after my event; layed on the comforter (I never lay in the sheets) and I woke up to what I later found out was a bed bug! I checked out and sat in the breakfast nook until my transportation came, for about four hours! Terrible, will not visit this place ever again!

Exceptional

Superb

Liked: Customer service
Disliked: Nothing

Disappointing

Liked: The pool
Disliked: That my room was messed up and the loud sounds from the people above my room

Bad

Exceptional

Bad

Liked: Nothing really
Disliked: The rooms don't look like the picture. The comforter looked like it had been peed on multiple times. This toilet was like a child's toilet. It was like sitting on the floor practically. The room had paint patches all over. Breakfast was not the greatest either

Exceptional

Exceptional

Good