Westin Pasadena Guest Reviews
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Write a review
Crystal Wed, 2 July 2025
Exhausting
Liked: Location
Disliked: Pool not open. National Guards prevented me from my room 1:00pm until 11:30pm
Kiisha Thu, 26 June 2025
It was gorgeous
Liked: Everything
Disliked: Nothing
Kiisha Thu, 26 June 2025
I loved the view
Liked: It was beautiful
Disliked: Nothing
Kiisha Thu, 26 June 2025
I was able to catch...
Liked: It was very relaxing
Disliked: Nothing
Kiisha Thu, 26 June 2025
It was great
Liked: Everything
Disliked: Nothing
John Tue, 24 June 2025
It Was Ok
Liked: Everything Was Great! The Staff Was Very Helpful & the Room Was Very Clean
Disliked: Paying for the Full Experience is Not a Problem But We were there to Enjoy the Pool & I was Not Aware the Pool Was CLOSED Until I Checked It. We Were Very Disappointed!
Jeff Fri, 13 June 2025
Generally good rooms, great staff,...
Disliked: My wife and I stay here regularly--and like it. But this time Housekeeping removed something of mine from our room (I'll assume accidentally), and I've been trying for four days to get concrete lost-and-found info and three days to get reimbursement. . . only to have four different front-desk folks people fail to follow through. I've now complained to the corporate headquarters of the parent company (Marriott). Ironically, the head of this property's front-desk operations, Vilinkumar Bhakta, sent us a form email asking us to please give a favorable review--and to contact him if anything wasn't fully satisfactory. I responded to him more than 24 hours ago with all the details. Like the three colleagues before him, he's been silent and/or absent.Lots of talk about providing excellent service and earning customer loyalty, but this time they failed.
Bill Fri, 6 June 2025
Excellent
Liked: Location
Disliked: Shower was not cleaned up after some repairs on the ceiling paint
Kamini Fri, 6 June 2025
Extremely disappointed in this hotel...
Liked: Location was close to my work.
Disliked: The property pool was down the entire time, lobby stings like sewer pipes and so does all guest rooms. Flies right outside the doors. Amenities not included they run out of robes and slippers. No coffee provided
Tami Tue, 3 June 2025
Won't be choosing this property...
Disliked: We chose this location specifically for the pool and upon arrival we were told that it was closed. The front desk said "well you can go somewhere else if you want". We had just driven 2 hours to get there and didn't know the area at all.