Superb

Disappointing

Disliked: My room service tray stood outside the room for 24 hours before someone collected it Building was being renovated, incl the restaurant and we were not informed before arriving Mistake on the bill, got charged for an extra night , only discovered when receiving the e-mail summary .

One of the nicest hotels...

Liked: This is one of the nicest hotels in the area with very comfortable rooms. The location was very close to the center of town and the rent a car right in the hotel was very convenient. Definitely would stay here again is the opportunity presents itself.
Disliked: The only thing I did not like was the price per night. I have stayed in many other hotels with equal or better facilities for much cheaper. However, that's the price you pay for staying in Palo Alto.

Feels like home because staff...

Liked: Amazing staff, especially at front desk. With supply of snacks.
Disliked: It was under renovations.

Very good

Very good

Liked: Friendly staff, location and spacious bathroom
Disliked: Breakfast included would have been nice since the restaurant was closed but they still offered breakfast on the 3rd floor.

Very good

Liked: Missed bar and restaurant

Excellent