Westin Palo Alto

Very good

Liked: Location and hospitality
Disliked: Swimming pool was not very clean

Started awful but was saved...

Liked: Room - very noisy in hallways at nightBreakfast - goodRoom - clean, well kept. Took a while for air cond. to get going
Disliked: Eddie (?) at front desk forget about my special order of birthday champagne bottles for the room. He checked the notes to find out that I ordered it well in advance. I was very upset. He was very apologetic. Your office staff did a huge save by writing a personal note of apologies to my wife for ruining our entrance into your room. A special note goes a long way...most people don't need money compensation. The other two staff members at front desk (one tall/thin white youngster) (the other a short black youngster) were outstanding in service and all interactions with us. Hispanic lady at bar for breakfast time was rude.

Good

Expected more for that price

Liked: Great location and clean room
Disliked: Dirty pool and jacuzzi

Passable

Disliked: The breakfast was a mediocre buffet. It was not cheap. I have had better in a cheap motel.

We stayed in this hotel...

Liked: Luxury and comfortable
Disliked: Nothing

Room switch was disappointing.

Liked: The bed, although lower than we've ever had a bed, was VERY comfortable. Rooms and bathroom were clean.
Disliked: We really were disappointed to have expected the room we rented to be available when we checked in at the time we had said we would arrive. It was not. So, instead of having a corner junior suite overlooking the courtyard, we had a 2-room overlooking roof tiles and machinery like the generator, etc. Ugly, so we kept the curtains closed whenever we were in the rooms.

Exceptional

Liked: Clean, close to Stanford medical center.

Exceptional