Name: Westin Lake Las Vegas Resort & Spa
Address: 101 Montelago Boulevard, Henderson, NV
Telephone: (888) 420-1643
Rating: 4

Westin Lake Las Vegas Resort & Spa Guest Reviews

Overall Average Score:

Very Good (4 out of 5)

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Amazing pools nice rooms

Liked: The pool with the slide was nice and the separate pool without activities is also nice. View of the lake is super nice. Food was delicious, pricy though.
Disliked: Fire alarm at 6am without proper information and personnel was treating us horrible when asking what was going on.

Beautiful views and great staff!

Liked: The staff, especially the young man who helped me with my luggage to the room, as well as the hotel manager- they went above and beyond to make the stay great. There were a couple bumps when I arrived and they smoothed them with kindness, with a smile and with genuineness. The manager offered me a free breakfast and then a couple days later, I received an email where he actually refunded my stay; I was truly amazed! Customer service is more than lip service here. I'll go back.
Disliked: I wish I could have stayed in the first room as I liked the view from it the best, so if it were cleaned properly and the refrigerator had been plugged in and cold (old, sour smelly water leaked out), I could have stayed in it and not moved. However, as I'd mentioned, the staff were very nice about things, moved me to another room and more than made the rest of my stay lovely.

Good option for a Staycation!

Liked: A good please to get away fromIt all without having to drive far from Las Vegas
Disliked: Lack or restaurant and store options on the days we stayed.

Very good

Nice summer get away

Liked: Beautiful views and great staff
Disliked: No issue

Very good

Exceptional

Good

Liked: Rooms are always nice, clean and the pillows are great
Disliked: Front desk clerk was not efficient. She sent us all over the place to find a room that was not in the actual building. On our 3rd try another clerk changed our room........not sure what was going on.

Exceptional

Liked: 2 pools, music by the pool, very nice resort.

Superb

Liked: We arrived and checked in, and they gave us a room outside the hotel, which they called "casita." Honestly, it was a horrible room that they assigned us. The doors were broken, the AC did not work, and we felt terrible. Supposedly, they were supposed to provide us with an updated room, but when we spoke with the front desk, they offered us a new room. It was supposed to be better because it was inside the hotel. But guess what? The AC wasn’t working again. It was so disappointing. They moved us to another room, marking our second relocation. Finally, this new room was the best; it was clean, cozy, and the lake view was wonderful. They fixed our bad experience and offered us free breakfast, but we are left wondering why they gave us such a bad room in the beginning.
Disliked: We arrived and checked in, and they gave us a room outside the hotel, which they called "casita." Honestly, it was a horrible room that they assigned us. The doors were broken, the AC did not work, and we felt terrible. Supposedly, they were supposed to provide us with an updated room, but when we spoke with the front desk, they offered us a new room. It was supposed to be better because it was inside the hotel. But guess what? The AC wasn’t working again. It was so disappointing. They moved us to another room, marking our second relocation. Finally, this new room was the best; it was clean, cozy, and the lake view was wonderful.