The hotel was so nice. The bellboys were helpful and considerate. I would stay here over and over again!

Liked: Our room was beautiful and all the workers were friendly and helpful.
Disliked: Nothing.

The Westin Cleveland was awesome! Celebrated our 10th Anniversary and were treated to some extras including a nice bottle of wine and a fruit basket. Super friendly staff that helped us in getting around downtown. Would definitely stay there again!

Liked: Great, easy experience!

Very good

Liked: The bed was very comfortable, the room was large, the location downtown was great.
Disliked: Because we were only able to book an accessible room through booking.com, although we didn't need the accessibility, the shower was the hand-held type and the water pressure was so low that I couldn't wash my hair.

Very good

It was ok but had...

Liked: The view was nice and the room was quiet
Disliked: The shower was broken.

Liked: Location
Disliked: Mold on the shower tiles and cracks, chipped paint, sticky bathroom floors, toilet weak flushes,body wash container was empty

Great location, great staff, great...

Liked: The customer service was great. We had a bit of an issue with the parking garage because a kid who didn’t work there tried to scam us $30 cash for parking. But he didn’t work for the hotel and the staff helped us to get our money back and were very apologetic and gave us a free upgrade and free breakfast which we really appreciated. The view of our room was great and the location was so convenient, we could walk to just about anything we wanted to do!
Disliked: The water pressure one day wasn’t that great but they fixed it fairly quickly

Very good

Superb

I liked this hotel, and...

Liked: Very clean, newly updated, convenient location.
Disliked: The bed was a little bit hard

My overall stay was excellent.

Liked: I enjoyed the location, it was close to everything downtown area, the rock ‘n’ roll museum and other attractions or in walking distance, there was a St. Patrick’s Day parade that was amazing! We were very close to all of the stadiums. The casino was also in walking distance. This hotel was nice & very friendly. There was a young gentleman that was a greeter that greeted you very pleasantly. Upon our arrival & upon our leaving he was very respectful and wished us a safe travels & stated that he hope we enjoyed everything that the hotel had to offer. Supposed to be back in Cleveland next month, so hopefully the only issue that I did have gets resolved, because this would definitely be our go to place to stay. My husband was extremely relaxed!! Which was well needed.
Disliked: I was charged for my room on a card and was told that it did not go through. Had to use another card to get my room. I am still waiting for the hold to be released from the first card. No resolution has been done as of yet, my financial institution states that it is the hotel that is still holding the funds. When my other card shows that the services has been paid. I contacted the hotel spoke with a representative. She said that they would look into it and get back to me. I still have not heard from anyone as of yet. I still have a hold on my bank account of over $500. This was the only downfall that I honestly say I endured during my stay, and currently still enduring.