Westhouse Hotel New York

Good, not great, missing some...

Liked: Very central, staff very nice! Doormen super friendly and accommodating!
Disliked: We flew from Ireland as we just got engaged, we decided we would go with a smaller boutique hotel in NYC as we thought it would try to make us celebrate the occasion. I even wrote ahead of time informing! Receptionist didn’t even know nor did any of the staff, and we weren’t congratulated once or it wasn’t even mentioned which is disappointing - it doesn’t take much, chocolate on the pillow, a note or something- just missing that personal touch you’d associate with 5 star hotels. You would think even as we arrived at 2pm you’d at least do an early check in at the very minimum instead we had to wait till 4pm.After travelling that far and with notice you’d assume something would be done. (this is also reflected as after NYC we travelled further to Cape Cod and received a lovely, warm, celebratory welcome, which would have been nice as NYC was the first stop).Also claiming the breakfast and the food is complementary but then charging a hidden residence fee is also not what you would associate with a 5 star hotel.

Ripped off to the tune...

Disliked: Unfortunately, upon checking out after 4 nights (and already pre-paying through booking.com), I was hit with a further bill of over $550 for residency fees and city taxes. The hotel said this was not covered by Booking.com. Booking.com says it was on booking.Neither party has responded to my messages. I have given both ample opportunity.

Wonderful hotel in amazing location

Liked: The hotel is beautiful, the location is perfect just below Central Park and next to a subway station, the room was a great size and very clean, the breakfast was good and the staff were wonderful. The evening tapas and drinks that are included in the cost are a great addition and many evenings we just had that as our main dinner. I would absolutely recommend this hotel to anybody and I look forward to staying here again next time I'm in New York. Thank you!

Very good

Good

Superb

Liked: Spacious room and comfortable bed.
Disliked: Plug points were very good and lighting was quite dull in the room and no full length mirror.

Pleasant

Liked: Sink clogged trying to get ready with no working sink maintenance had to be called

Had a great time in...

Liked: Location perfect, staff had a great friendly team, rooms a little tired
Disliked: Was stuck in the lift after it fell a few floors….

Staff was wonderful