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Westhouse Hotel New York Guest Reviews
Overall Average Score:
Very Good (4.5 out of 5)
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José Mon, 7 July 2025
Not the value we paid
Liked: A lot of things broken
Disliked: Extra fees
Johannes Mon, 7 July 2025
Really nice terrace you should...
Liked: Fast, competent, easy check in.
Disliked: Room to the inner courtyard
Geraldine Mon, 7 July 2025
Passable
Disliked: There are several reasons why I rate my stay at West House Hotel rather low: First, when my teenage daughter and I arrived on Saturday, June 21, 2025 at 1.15 a.m. due to flight delays, our room was not ready for us and we had to wait 1.5 hours for our room to be ready. That is simply not acceptable.Second, I did not appreciate your "resort fee" of $50 a day.
Ana Mon, 7 July 2025
Desappointment
Liked: The hotel is good buy the staff no
Disliked: They charged me twice.Taday It has been one week that I left the hotel and they didnt return my money yet. Unacceptable
Brierly Sun, 6 July 2025
Very good
Liked: I loved that the hotel was
Karolis Fri, 4 July 2025
Good
Anonymous Mon, 30 June 2025
Great value for this beautiful...
Liked: The location was excellent, several places within walking distance such as Central Park, Times Square, Broadway. The doormen and staff were always on point with any assistance we needed. It’s a very classy yet welcoming space throughout. We enjoyed the included breakfast and evening tapas and drinks. Our room bathroom was very spacious and closets were large. We had a terrace room and the terrace was very long, and the view was great! P.S. LOVED the huge chocolate chunk cookies upon check in, THAT’S the perfect way to welcome guests!!
Disliked: One of the elevators was in repair and our hotel only had one, although we were able to use the adjacent hotel’s elevators to get to our floor, so it wasn’t that bad, just a few times we had to wait a while.
Julie Sat, 28 June 2025
This a good value hotel...
Liked: The breakfast and the opportunity to have a drink and light meal in the evening as part of the price was excellent value.
Disliked: Nothing everything was great.
Adam Sat, 28 June 2025
Great value for money
Liked: The style & location
Disliked: Limited space for luggage
Ademir Thu, 26 June 2025
Very good
Liked: Breakfast: ExcellentLocation: ExcellentI had severe and uncomfortable problems at the time of my CHECK-IN due to a miscommunication between BOOKING.COM and the Hotel WESTHOUSE. However, at the time of my CHECK-OUT HOTEL WESTHOUSE took care to reimburse me for all my losses, and for this HOTEL WESTHOUSE deserves my respect (reimbursement of 2 nights and 100% reimbursement of resident fees). I definitely recommend HOTEL WESTHOUSE!
Disliked: Regarding the reimbursement of 2 of my nights, I am not getting clear and objective answers about when exactly I will receive this amount, I have already tried to contact BOOKING.COM and also 2 managers of HOTEL WESTHOUSE (Ms. Pagye and Ms. Berlingeri), but I am still waiting for answers.
