Exceptional

Liked: Everything is amazing. Location, Personal, Food (be it breakfast or "after 17:00 snacks" )The Room itself is quiet small, but it's New York so thats okay

Superb

Disappointing and NOT a 5*...

Liked: Staff at entrance and reception were friendly. The booking was relatively ?cheap? for a 5* (but the hotel clearly is NOT a 5* hotel by any mean)
Disliked: No way this is a 5* hotel, at best 4* and not a great one. Main reasons:Furnitures in the room were old (almost everything), damaged (towels in the bathroom) and with stains (mirror and desk). The room wasn?t cleaned properly at my arrival.On departure day I have been woken up at 8am (unbelievable..) by the cleaners who tried to enter the room, they came back AGAIN at 9.30, after which time I have put do not disturb outside the room. They came and disturbed (disregarding the sign) other 2 times between 11.30 and 12.00. Checkout was due at 12.00 so totally non sense.Other things less important which I didn?t like, they kept the cleaning trolleys in the corridors during the whole day and night (never seen in a decent hotel), room didn?t have some of the items you get in 5* like sleepers, robe, etc.

Exceptional

Exceptional

Liked: staff where great
Disliked: gym could have been better . it?s a modern day important part of business travel

Disappointing

Liked: location was great.bed was nice. staff were friendly
Disliked: the bathroom needed maintenance.

Thankyou WestHouse- we had a...

Liked: it?s a lovely hotel and the staff are great
Disliked: it can be a bit noisy from other rooms in the bedrooms

Fit my needs perfectly.

Superb