West Valley Inn

Huge Disappointment

Liked: Location
Disliked: Bed skirt was dirty. Carpet was stained and bathtub needs refinished. Also no way to hold water in the tub to take a bath. All guests were evacuated twice from our room in 2 days due to fire alarm. 2nd time the ceiling collapsed in the hallway outside my room on second floor due to a water pipe burst. Water gushing out everywhere, i walked out in ankle deep water. There was nothing offered for our inconvenience. Whole property under construction which wasn't disclosed when booking.

Pleasant

Liked: Whirlpool was the highlight first night
Disliked: Whirlpool water was lukewarm. Very disappointing

Very good

Very good

Very poor

Liked: Staff was really nice
Disliked: The smell in the rooms is horrible.

With some improvement, it could...

Liked: The bedding was comfortable and clean. The location is near lots of food and close to the freeway. If the staff were a bit friendlier and there would have been breakfast until 9am like they stated, the value for the cost would be good.
Disliked: I stayed here before management changed and swore I never would again. I booked this place by accident because of the name change. While there was a slight improvement I will not be staying again. The staff are not super friendly or welcoming and there are always 2 or 3 of them just lounging around in the lobby (lying down on the couches). The linens were clean but the walls were not. The carpets definitely need to be cleaned as well. Breakfast is served until 9 but if u don't get there way before that you will not eat. Went down at 8:45 and there was nothing but apple sauce left. We have never had that happen at a hotel before. It's more like first come first served and not breakfast served until 9. Our first night seemed quiet but the next morning we listened to a dog bark nonstop for at least 2 hours.

Pleasant

Very good

We chose this hotel since...