Name: West 57th Street By Hilton Club
Address: 102 West 57th Street, New York City, NY
Telephone: (888) 608-6346
Rating: 4.5

Wonderful hotel in amazing location

Liked: The staff were so friendly and helpful. Ovie and his team at the door were so kind and we just lived chatting to them. The reception staff were polite and professional.
Disliked: Nothing, everything met our expectation

Exceptional

Liked: The staff really went out of their way to help us, my kid had a performance in the city, and the room service surprised us with wine and card for encouragement when we came back to the room! What a friendly gesture! The lobby staff and doorman were also extremely helpful and friendly! The room was clean and neat as well.

Excellent stay

Liked: Excellent spot right near central park and lots of main attractions. Great facilities, enough space, comfortable bed. Had everything I needed!
Disliked: Slightly expensive like the rest of NYC, but that's to be expected

Very good

Superb

Very good

Good

Exceptional

Liked: Everything

Superb

Not convinced, despite a lot...

Liked: The location of the Hilton Club West 57 TH street is very good. First and foremost, in relation to the wonderful Central Park, but also in relation to e.g. subway, short distance to shopping on 5 TH Avenue, for example. The room (we had a "King Studio") on the 14th floor with a view of 57th street, was also very good. We were very happy with the room itself. Very good and comfortable beds including pillows and mattresses. Everything was clean and nice, as well as a great bathroom in addition. As I see it, the cleaning staff did the best job and gave the best impression. They were both good and nice, all credit to them.Another advantage of this hotel was that there were never problems with crowded elevators, slow elevators and long waits for elevators, as you often find in more traditional hotels in NYC
Disliked: What was most disappointing about the hotel was the general level of service and customer service from the reception staff. My assessment is that the level of this important element is that it was far below what I expect and what I am used to. I have stayed at other more traditional hotels nearby and further down towards Times Square, where the level of service was of a slightly different caliber. Not least, I have stayed at other Hilton hotels, especially on the west coast, where the customer service was at a significantly higher level.