West 57th Street By Hilton Club

Not convinced, despite a lot...

Liked: The location of the Hilton Club West 57 TH street is very good. First and foremost, in relation to the wonderful Central Park, but also in relation to e.g. subway, short distance to shopping on 5 TH Avenue, for example. The room (we had a "King Studio") on the 14th floor with a view of 57th street, was also very good. We were very happy with the room itself. Very good and comfortable beds including pillows and mattresses. Everything was clean and nice, as well as a great bathroom in addition. As I see it, the cleaning staff did the best job and gave the best impression. They were both good and nice, all credit to them.Another advantage of this hotel was that there were never problems with crowded elevators, slow elevators and long waits for elevators, as you often find in more traditional hotels in NYC
Disliked: What was most disappointing about the hotel was the general level of service and customer service from the reception staff. My assessment is that the level of this important element is that it was far below what I expect and what I am used to. I have stayed at other more traditional hotels nearby and further down towards Times Square, where the level of service was of a slightly different caliber. Not least, I have stayed at other Hilton hotels, especially on the west coast, where the customer service was at a significantly higher level.

Friendly staff, great location and...

Liked: Location was brilliant. Right next to the Subway.

Excellent. Can’t wait to return!

Liked: Excellent location and friendly helpful staff

Good

Superb

Liked: Staff was beyond excellent - professional, helpful, and friendly. The front desk, doormen, and cleaning staff were all top notch! The room had a good view and were so quiet! The hotel was also in an optimal location for a lot of the typical NYC attractions - Central Park, 5th Ave, Times Square, etc. Elevators were fast with minimal waits.
Disliked: The only flaw I could find was that there were a few signs of wear on some of the furniture, but absolutely nothing much.

Exceptional

Liked: Everything was fine, the staff was super friendly, the location is perfect, everything is near. Special thanks to Kristina and Joe (not sure) helped us a lot
Disliked: Nothing

Superb

Liked: The staff were friendly. The room was lovely and quiet. The location was excellent to visit Central Park, 5th Ave and many other attractions.

Exceptional

Very good