Wellington Hotel by Blue Orchid

Good

Fantastic, would definitely stay again.

Liked: Fantastic location, walkable to shops, Westminster Abbey, cafe’s, Whitehall etc. we completely avoided using the underground. Good breakfast and bar food, reasonably priced drinks.
Disliked: The lift to our fourth floor room wasn’t working.

Exceptional

Passable

Liked: It was our honeymoon and disabled facilities were really hard as lits of steps up to hotel even steps on 3rd floor to room so everything was made a lot harder we only got offer of help from staff once with disability walker. Roo. Smaller than expected quilt too small for bed. Breakfasts lacking in choices of eggs etc. Very disappointed sadly but we did get a nice pudding in our roo. Free saying happy honeymoon. Sorry but it did spoil it making my pain levels much harder to control with lifting up steps
Disliked: It was our honeymoon and we had to wait 30 mins and I'm disabled whilst the receptionist counted our money about 8 times i was i agony our room was small and we told them we were on honeymoon. OK we got a cake to share in our room when we arrived but it wS sp hard being disabled with steps everywhere not really happy sadly

Passable

Pleasant

Liked: The venue.
Disliked: Elevator was not working and breakfast room was hard to find.

Needs organizational improvement.

Liked: Location great
Disliked: Booking load heavy. Caused real backups at reception and the bar. The Cincierge was running around constantly with so many issues and problems Othee staff seemed run off their feel. Supplies were running out everywhere.. I know this hotel can, and will do better, but it appears upper level support is NOT there. Staff are trying their hardest, but without the ability to have tine to order necessary materials this facility doesn't give a good impression for most guests. I've been been in team management my entire career, and can say this group is not being helped by their upper management at all. I would guarantee ultimate failure, staff leaving. and business failure if this stays the way it is. I would also say that although I have no experience running a hotel, it's no different running other facilities, focuses on customer interaction and wwll trained support staff.I apologize if my comments are not construed as constructive criticism..Thank you and kind regards. (apologize for any spelling or grammatical errors. It's late.

Passable

Disliked: There was one night a dirty stain in the bed sheets. It was small but looked like feces. I had to take the sheets out and go look for someone to give me clean ones, and then I put them in the bed myself.

Very good

Liked: Staff at reception were welcoming. The hotel has some character areas and was clean and the rooms were modern and nicely decorated.
Disliked: The lift wasn’t working. Not sure why the bathroom needed 2 sinks, making it a bit cramped.