Welcome Suites-O'Fallon

Passable

Tried to cancel booking a...

Liked: Kitchenette
Disliked: Police there all the time, no housekeeping really done, take out your own trash, weird smells, stayed for a month and never got new towels

Very good

Bad

Liked: They said my room wasn't ready yet at check in and come back later. When I did get back there they said your site over booked them like always and they didn't have a room available
Disliked: No communication email or calls

Very good

Liked: Very friendly. Clean and respectful.

Exceptional

Horrible Nightmare that still continues...

Liked: Convenient location close to family and business obligations. Affordable accommodation and a nice hotel for the most part.
Disliked: Property asked at checkin if we had any dogs, we clearly said “NO” just one small cat. We check in as to guests 4 days later an employee asked if we had a cat and tried to extort a $200 non refundable deposit even though their websight only address’ dogs. I asked to speak to the general manager and the employee had the police evict us for non payment even though I’d paid for 1 week stay. We were extorted , harassed, lied to , lied about and to top it off when my wife went back to get our belongings after I flew home for work she was denied access and the hotel will only release the property which includes over $10,000 in materials belonging to my company and our cat , if I flew back to get them. We have been inconveniently, our belongings are being held hostage all of our personal documents, ID’s, credit cards , business payroll , checks computers , are inaccessible and fraudulent activity is occurring on our accounts and our can is gone and no one will tell us where she is. Either.

Exceptional

Bad

Disliked: They sex trafficking out that hotel