Waterside Hotel and Suites

Fabulous. I want to come...

Liked: It’s small but perfectly sized. We loved the location - so close to the beach / shops / trolley stop and also Collins Avenue. Loved the pool. The room was perfect and clean. Beds very comfortable. And the kitchenette had everything we needed. No kettle but I got very good at making tea in the microwave! lol.
Disliked: Everything. That it is small and quiet probably. And that you can just get on with your holiday uninterrupted but have staff onsite to help if you need it.

Not somewhere I’d rush back...

Liked: The bed was super comfy, didn’t want to leave! And the accommodation was a 6 minute walk from the beach
Disliked: I paid for a room that had a tea/coffee maker and a stove. I had to ask a few times to have someone bring them to my room, and when they did, the stove didn’t come with pots/pans. So I couldn’t even use it! The staff didn’t understand English very well so there was a lot of communication problems and because of the communication problem, they came across rude or unhelpful. Also my room had two doors as it was two rooms connected together. I got given two cards and thought that the cards (or at least one of the two) would work on both doors. I ended up getting locked outside my accommodation. It took ages for them to understand what happened (because of the language barrier) and I ended up sitting outside my room for almost 2 hours. Once they figured out what the problem was, they did try their best to fix it. There was also only one lady at the reception desk and a queue of people trying to check in.

Disappointing

Exceptional

Liked: I love it, it's the best in Norrh Beach

Good

Liked: Beautiful new rooms, great location close to the beach, overall never nice space with well maintained facilities. Cute and colorful, with matching beachy vibes.
Disliked: Never once cleaned the room, even when we posted the door hanger requesting room cleaning. Had to repeatedly request new towels because new ones were never brought without direct request. The television was extremely hard to operate with no instructions.

I’ll never book a room...

Liked: Nothing. Maybe location is good.
Disliked: I booked a room at this hotel because I liked the photos, but the reality turned out to be completely different. There’s a strange smell inside and it’s very damp. I’m extremely unhappy with this room. And I can’t dry this floor.

Superb

Very good

Exceptional