Superb

Liked: Cute, kitschy hotel with very nice staff and a terrific location. We were able to walk to all the activities we had planned. The salt water pool was very enjoyable. Valet parking was efficient and quick.
Disliked: Several of their facilities are closed due to Covid-19, which I don't blame them for. Still, it would have been nice to have the full experience.

Disappointed

Liked: Not much
Disliked: For 4 days no one changed the sheets

It's nice for the money...

Liked: Room was very spacious and comfortable (junior suite) with a view of the harbor. Everything worked well. Right next to Jack London Square.
Disliked: No restaurant facilities. Breakfast place was a three block walk, but a nice breakfast at Buttercup. No services like so many places today who either don't want to pay staff enough to bring back services or are maximizing profits after the pandemic. One word that applied to every place we visited. Minimal services for maximum price.

Superb

It was awesome!!!

Liked: View was spectacular. Employees were awesome.
Disliked: The make over of the hotel. I loved the Sailor Jerry historical look it had before. You needed to invest in an interior designer that has some history of the area. I actually can go as far to say I disliked the art, decor, good grief. Hotel art, really? No personality. Im so sorry. But damn.

Exceptional

Liked: Great place to stay!! We stay there every time we go to the Giants Games!!! Need the wine and cheese hour back....
Disliked: Parking prices have gone up to $35.00 a night from $25.00...

Won?t stay hear again.

Liked: Not much we felt you took advantage and didn?t provide premium accommodations
Disliked: Maid service was poor no bath Mats and one wash cloth for two people. The toilet paper was poor quality. Was like a public toilet in a train station. Disappointed.

A good hotel, decorated charmingly...

Liked: No food available on site?a definite inconvenience
Disliked: Hearing noise from the adjoining room

Stayed here many times.

Liked: I like that they are dog convenient.
Disliked: I want them to clean the light fixtures in the Porte cochere and the awnings are black with dirt. The inside of the hotel is spotless. Outside not so much.