Waterfoot Hotel

Flying visit

Liked: It was easy access to the city
Disliked: N.A

10/10 stay!

Liked: This is the second time staying at this hotel. We stayed in the suite and it's massive! Very clean and modern. Staff were helpful and friendly. Situated a little outside the city center, but we just ordered taxis, no issue! Overall we live visiting Derry/Londonderry. It's a great city and we will be back again in the future!

More difficult than it needed...

Liked: It was an average hotel space. Facilities were good. Room was clean.
Disliked: Staff weren’t the most helpful; we were there for business (providing the live show for mamma mia night). We had 3 flight cases of costumes as well as other equipment. I had asked if we could put these in a room close to the function room. I was told a flat no and that we would have change in the room we had booked to sleep in. This was super inconvenient as we then had to lift the heavy luggage up the flight of stairs to reception and then down a set of stairs to our room. I had asked if there was a more direct way and was told no. We had to bring our costume changes to the back of the stage; the way the room layout was set for the function, this made our changing area beside one of the 2 exits for the room and we had members of the public walking in and out when we were in stages of undress. This is not really acceptable. We are here to work and we are just asking for a secure place to get ready for the performance. Our costumes are expensive and to have members of the public able to access our things during the show is very risky. To have this basic ask denied when there are empty side rooms is very poor service; other venues have had no problem accommodating this ask; we have also been to the Waterfoot before with other shows and they have given us spaces to get ready and unready. After the show we walked around the building and discovered there was an extremely convenient direct path from our room to the function room as well as to the car park that involved no stairs. I don’t know why the reception staff member (male) didn’t let us take this easier route and made our job more challenging than it needed to be.

Comfortable hotel on the outskirts

Liked: Nice comfortable hotel, a little outside the city, with some public transport available. Quirky design - not the usual square blocks.
Disliked: Its really a hotel for car drivers & their passengers. A bit far outside the city, not easily walkable from town.

A pleasure to spend the...

Liked: A very welcoming environment and helpful staff who made sure that all expectations were met. The food was top class and service was efficient. The room was spotless and of good size.
Disliked: Personal preference only- the TV was slightly too small.

Great venue

Liked: Lovely venue. Beautiful decor
Disliked: Our bedroom was over a function room which was very noisy until the early hours of the morning!!

Night away

Liked: The food was delicious..the rooms clean .staff friendly..can get a bit noisy at night if there is a event on ..but would stay again ..
Disliked: Bit noisy at night if there is a event on ..but would absolutely stay again.

Exceptional

Very poor