Warren House Hotel, Kingston upon Thames

5

Exceptional - 5 out of 5

Olivia Fri, 26 May 2023

Exceptional

A beautiful building with stunning...

Liked: A warm welcome from staff both at reception and the bar / restaurant. Lovely room with a personal welcome message.
Disliked: Nothing!

Very good

Exceptional

super noisy, maintenance running, no...

Liked: the property itself looked really nice, the garden around the building and the view were amazing.
Disliked: the location was a bit far from local facilities + I booked this hotel as it was the closest to my hospital as I had a surgery the following day. not having a lift was a disaster so I had to go back home right after surgery because this hotel was not suitable for my situation after surgery. on top of that, the hotel was super noisy (they had maintenance all day till 5.5 pm) + since the building is super old anyone passing through the corridor can wake you up and shake your bed in midnight. I called reception and I was put on hold forever so I had to listen to the white noise to sleep (was not successful). overall, wont be going there for my other surgeries or visits for sure as its not even close to other hotels in London with the same price. the only reason I went there was the location and overall, not at all happy since I didnot sleep at all and went for surgery with fatigue.

Lovely

Liked: Warren House is a beautiful property. Close to London yet peaceful and set on very pretty grounds. Even more beautiful when the piano is playing. Thank you for providing a sanctuary to step away from the world so close to the city.

Exceptional

Pleasant

Liked: Hotel is dated but pleasant
Disliked: After check in we went to our room and noticed an item of underwear on bedroom floor. Reported to young lady on reception. She blamed previous guests, instead of hotel cleaning staff. She picked up the underwear, said sorry and left room. Not a very welcoming sight to arrive to. Fealt that the apology could have been more sincere and perhaps compensate us with some little gesture.

Exceptional

Liked: Really can’t say enough good about this hotel! It was an excellent stay for our family of 7. The rooms were beautiful, very clean, beds were so comfortable, staff was very kind and helpful, grounds are beautiful. We stayed here a night, then a night in London, and then back to the Warren House. It was so perfect that we were able to go back to our same three rooms. We were able to leave our large van there while we took taxis into London. It felt very secure to leave our vehicle there. We absolutely loved our stay here and would return just to enjoy this property again. Dinner was delicious but quite pricey.
Disliked: Everything was perfect.