W12 Rooms

Liked: Rooms very nicely decorated. Staff very friendly.
Disliked: Shame about the scaffolding being up but this didn't cause us any problems.

Liked: Really good sized bathroom.
Disliked: Long way up to the top floor.

Great base for exploring London

Liked: Amazing location extremely close to the central line. The staff were really friendly and helpful. This was such a great base for exploring London! It's fantastic that you can get a proper single room which is perfect for solo travelling.Fresh towels daily, staff always on hand to help.Tonnes of places to eat with Westfields round the corner.
Disliked: There was scaffolding on the outside, which is likely just temporary. This just meant that the curtains needed to stay closed, so the room was a little dark.

Amazing staff but extremely noisy...

Liked: Amazing staff, always welcoming and helpful. This time I had a larger room which was very appreciated, and a fridge that worked. Bed was very clean and comfy, shower room spacey. Hotel is short walking distance from metro and train station.
Disliked: Extremely noisy: ridiculously loud sirens of police cars or of ambulances heard both daytime and night time, plus road works on the square outside. I got sick in bed for the full duration of my stay unfortunately which made things worse as I had to endure this being ill with fever and headache. It was a nightmare. Also one morning I heard people talking outside my window, workers were back on the scaffoldings and talking loudly and working. Room curtains were stained, carpet on the floor also. Access card to the room was not working so receptionist had to come up to open the door with a key.

Nice staff but disappointing room...

Liked: Once again, extremely nice staff, welcoming, smiling and helpful whenever needed. Clean facilities, comfy bed. Close to metro and train station.
Disliked: The building is still covered with scaffoldings for the third consecutive year (I stayed in that same hotel in 2023 and in 2024). The air-conditioning, monitored remotely, couldn't go below 20 degrees and wasn't refreshing the room at all which was hell warm. The tiny fridge displayed 20 degrees also, all the fresh snacks I had bought turned bad very quick and I had to throw everything to the rubbish.

Was a great little room...

Liked: Room was just what we need and bathroom space was great. Fantastic location
Disliked: Dirt and dust under some of furniture but bedding and towels were super clean and surfaces.

Very good

Liked: Air conditioned rooms, nice, clean, and comfortable
Disliked: Lots of stairs!

Good value for its price

Liked: Location is superb, room is worth its price. Very close to malls, restaurants, and a few steps from the underground
Disliked: No breakfast option, and due to its location (next to an intersection, multiple lanes), it’s very noisy even during the night.

Good

Liked: Staff were lovely
Disliked: Rooms were pretty tight

Superb

Very good

Liked: Lovely spot right next to the tube and Westfield shopping centre. Friendly staff.