W12 Rooms Guest Reviews
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Claire, Stoke on Trent, visiting Bush Hall London
Liked: Rooms very nicely decorated. Staff very friendly.
Disliked: Shame about the scaffolding being up but this didn't cause us any problems.
Robert W, Cambridge, visiting O2 Shepherd's Bush Empire
Liked: Really good sized bathroom.
Disliked: Long way up to the top floor.
Lynda Sun, 22 June 2025
Exceptional
Liked: The staff went out of their way to be helpful, not only with bags but helping with transport. Very much appreciated for a 1st time solo traveler. Thanks do much.
Disliked: Maybe the little fridge, cooler didn't really chill, but hey everything else was great
Anna Sat, 21 June 2025
Worst hotel ever terribly noisy!
Disliked: Worst hotel ever! Be careful! My room was directly above a main street it was so terribly noisy that I couldn‘t sleep..Don‘t trust the pictures. The room looked used, was dirty full of dust and bathroom smelling. The hotel has a non refundable policy no matter what! Doors were broken so you need staff to open door for you every single time.
Ezgi Fri, 20 June 2025
Pleasant
Liked: location is central and very convenient to use metro
Disliked: its too loud, no proper sound isolation. the bed was too uncomfortable and there was a sweat like smell everywhere in the hotel
Don. Thu, 19 June 2025
Superb
Liked: Everything was good regarding staff, cleanliness and location. Good value.
Disliked: Problems with electronic door locks should be immediately be fixed
Ioanna Wed, 18 June 2025
Great!
Liked: Great staff, clean and spacious room, very close to transport links. Booked last minute and they were very accommodating and helpful.
Vp Mon, 16 June 2025
Good
Gomme Mon, 16 June 2025
Very good
Liked: Very friendly staff!
Donald Sun, 15 June 2025
Good
Kayleigh Fri, 13 June 2025
Great location!
Liked: Location was perfect and the staff really helpful.
Disliked: It does have a lot of stairs and no lift, but staff are more than happy to help with luggage.
Samuel Wed, 11 June 2025
Good