W12 Rooms Guest Reviews
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Claire, Stoke on Trent, visiting Bush Hall London
Liked: Rooms very nicely decorated. Staff very friendly.
Disliked: Shame about the scaffolding being up but this didn't cause us any problems.
Robert W, Cambridge, visiting O2 Shepherd's Bush Empire
Liked: Really good sized bathroom.
Disliked: Long way up to the top floor.
Bonnie Tue, 1 July 2025
I really enjoy staying at...
Liked: I have stayed at this hotel before and was excited to go back. The hotel is centrally located however at night it can be noisy, but this is no fault of the hotel. Our room was clean however I had expected it to be a little bigger given it was a Triple Room. The bathroom was spacious and clean. The staff were amazing. Very welcoming on arrival and I had someone carry my bags up and down the stairs which was very much appreciated.
Disliked: I found that the air conditioning in our room did not seem to work and the room was quite warm. Also at night time we had alot of light come into the room from under the door and it can make it feel quite bright in the room when you are trying to sleep. These are minor issues but it did impact our stay.
Charlie Mon, 30 June 2025
Good
Chris Mon, 30 June 2025
Stay was excellent.
Liked: Room was clean, location is excellent as it right next to an underground station and 5 minute walk from Westfield Shopping centre. Staff were excellent.
Disliked: Only the stairs but probably because we had a long day on our feet.
Sharon Mon, 30 June 2025
Good value hotel ,excellent location,...
Liked: Staff were lovely and friendly, room was a good size the only issue was noise from we assumed trains on the underground as station was close by plus noise I think from people arriving in the next room, not sure if there is anything they could do about noise issues but overall a good hotel for the price ! Location is excellent very close to underground and shops
Disliked: Maybe look at seeing if there is an option of how to reduce noises,it may not be possible.
Patrycja Sun, 29 June 2025
Very good
Liked: Air co did not work in our room
Disliked: Air co did not work in our room
Dean Sat, 28 June 2025
Exceptional
Liked: Very convenient and excellent accommodation for the price. 24 hour reception was a plus and the staff were very friendly. I would highly rate it
Disliked: Lots of stairs but advertised in advance.
Marek Sat, 28 June 2025
Very good
Liked: Location
Disliked: Only 1 tea bag!
Spyridon Thu, 26 June 2025
Superb
Liked: Everything
Disliked: There is no lift.
Anonymous Tue, 24 June 2025
We had a lovely stay!
Liked: Very friendly staff and good service. Very cozy and charming building and rooms.
Disliked: The hotel is very centrally located, which is a plus, but the surrounding areas are busy and you'll hear traffic during the night.
Anonymous Tue, 24 June 2025
Exceptional