W12 Rooms Guest Reviews
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Claire, Stoke on Trent, visiting Bush Hall London Mon, 15 May 2017
Liked: Rooms very nicely decorated. Staff very friendly.
Disliked: Shame about the scaffolding being up but this didn't cause us any problems.
Robert W, Cambridge, visiting O2 Shepherd's Bush Empire Mon, 7 November 2016
Liked: Really good sized bathroom.
Disliked: Long way up to the top floor.
Alecia Wed, 20 March 2024
Thoroughly adequate
Liked: I liked that my top floor room had a sky light with a curtain controlled electronically by a wall remote. Very nice to have that natural light in the room while still being able to close it so it doesn't wake you up too early in the morning. Being top floor it felt relatively quiet and I only heard the one other room up there while they were entering or leaving their room. Granted I could hear their door close like it was in front of my nose, since the noise carried straight through the walls and my door. The hotel location is directly off the tube which is very handy.
Disliked: While the W12 hotel and the room itself were tidy, there's a general level of grubbiness (stains on the carpet / marks on the walls) that most London hotels (that aren't super high end) seem to have. W12 falls in that category. My room had many carpet stains and scuffed up walls, which just gives it a run down / unkept feeling.
Clayton Wed, 20 March 2024
Great stay and value for...
Liked: Very well located and close to all transport links. The staff is friendly and the rooms are clean. Great value for what I paid.
Disliked: The scaffolding which, to be fair, I was informed before booking that works to the facade were being carried out.
Georgios Mon, 18 March 2024
Convenient stay for a couple...
Liked: Great location near metro station. Clean.
Disliked: The bed was very small
Martin Sun, 17 March 2024
Very good
Graham Fri, 15 March 2024
Pleasurable and fulfilled my needs.
Liked: On arrival the process of booking in was simple with the staff member helpful. The room was clean, well presented and fulfilled my needs. I would stay again.
Disliked: Modest external noise.
Khaoula Wed, 13 March 2024
Not comfortable at all
Liked: housekeeping every day
Disliked: The ongoing construction outside and constant noise throughout the day prompted me to request a move to another room. However, the alternative room provided was uncomfortably small. Additionally, the high room temperature at night caused me to feel unwell and sick. Overall, it was not a pleasant or comforting stay.If you have sensitivities, it's advisable to avoid the hotel due to the presence of carpeting throughout the premises.
Dan Tue, 12 March 2024
Exceptional
Jason Sun, 10 March 2024
Always nice rooms
Liked: Always great rooms, friendly staff, amazing location. Had a quiet room at the top (no lift bit thats ok) and was a lovely stay until more guests arrived.
Disliked: In the room next door (there is only 2 in this top section) seemed to be about 4 people all drinking and having fun, but became very loud and woke me up at 3am coming in and most likely other guests too. Its not the hotels fault and i didnt say anything (until check out) but i was close to calling reception or banging on their door. But i will stay here again as i wont let this bad experience with others put me off.
Paulina Sat, 9 March 2024
Great stay overall
Liked: The room was very cozy with nice decor. It was very clean and had all the things needed for your stay. The staff were very accommodating and polite. The location is perfect literally just round the corner from shepherds bush station which made commute around London so easy.
Disliked: These are not major things at all but just a couple of things to mention. As per description, there are no lifts so note that if you have heavy luggage that could be a problem especially if your room is on level 4! It's also a shame that they charge extra for late and early checkout, especially if it's just an hour, but this is clearly stated in the info with the Booking.
Edvige Sat, 9 March 2024
Good
Liked: Excellent location, 30 seconds away from the tube station. Very clean and nicely decorated.
Disliked: The mattress could have been firmer, it wasn’t very comfortable.