I was somewhat surprised that they charge for WiFi in this day and age, particularly because there is nothing obvious that alerts you to this fact.

Liked: Clean rooms; very pleasant and accommodating staff at the front desk, as well as in the dining room.

We loved our weekend at the W Boston. Accomodations were great! Room was comfortable; staff was amazing in all areas - friendly, helpful and hospitable. Car drop-off service was fantastic. Convenient to restaurants, shops and theatre. We would definitely stay there again.

Liked: Staff in all areas were amazing - efficient and hospitable.

A lot of money for...

Disliked: Staff was on strike. They were outside the hotel banging on instruments from 7am till late in the afternoon. Kind of a Chinese torture when trying to sleep or work in the rooms. Rooms hence were not serviced. Breakfast was poor. When I pay 500 use per night I expect better. the lest the W could do is refund 50% of the rate! really appalling.

Pleasant

Pleasant hotel but nothing really...

Liked: The mattress was very comfortable. Location was great.
Disliked: The room was not what the pictures showed it to be, although to be fair, they have that disclaimer in the website. The staff were efficient but having stayed at many hotels in multiple countries, this was one of the places that felt "Meh."

Superb

Liked: The bed was extremely comfortable and I enjoyed that the window actually opened a crack. Really nice to have fresh air! The DJ was super fun on friday night, and the location was excellent to hit all the clubs and in relation to the excellent shopping on Newbury street.
Disliked: I was surprised that the toilet room did not have a fan nor a light of its own..... so in the middle of the night when I wanted to see where I was going, I had to turn on the entire bathroom light which was not nice for my friends who were trying to sleep. It looked like there was a secondary shade, but it did not roll down.

Exceptional

Exceptional

Exceptional

Great location/Thin Walls

Liked: Walking distance to great spots in Boston. Comfortable bed
Disliked: Both mornings I was awoken by another guest bc the walls were so thin. Once it was at 3:00 am. Made the mistake of eating breakfast on site and the cost was ridiculous ($36 for a buffet with very little selection). The waiter didn?t even offer us a second cup of coffee for that price! Plus it?s not clearly marked anywhere so I didn?t even know what I was in for. The staff was pleasant but it always took a while to speak with anyone. Oh yeah and our fridge didn?t work...

It was ok.

Liked: The bed was awesome. The breakfast a disaster.
Disliked: Breakfast. The rooms need to be updated to the necessitates of our times