Exceptional

Liked: Location, lobby, room and staff were great!!!
Disliked: A/c was out in hallways, but room was very cool. Elevators often had a wait.

Fabulous

I really It was a...

Liked: Clean room, beautiful lobby and enjoyed the free coffee
Disliked: No WiFi in the rooms

Wonderful 2 day anniversary stay!!...

Liked: The W Hotel exceeded our expectations! We asked for early check-in and got it. We requested a king bed with lakeview and got it. (Looked directly out at Navy Pier and the lake!) When checking in, the gal at the desk heard it was our anniversary and gave us 2 free drink coupons. The hotel was completely full but all 6 elevators were working hard. From the staff at the bar to the housekeeping staff, everyone was pleasant and helpful. We would definitely stay here again!!

Overrated

Disliked: The hold put on my credit card there was only one robe and 1 bottle water for a guest stay of 2 u had to pay for WiFi

Not great.

Disliked: Service was very slow across the board..Our rooms were filthy. One room had dirty pillowcases that were not changed in spite of us asking several times. The other room had a dirty bathroom and floor. Chipping paint and tile. Our second room wasn't much better. It was not clean, and had hair in the shower.

Pleasant

Liked: The location is wonderful.
Disliked: Service and amenities were a mess. Breakfast service all the long weekend under staff and really pour. They a green program that is a joke, absolutely ridiculous.

Best ever

Liked: Close to the pier and beaches
Disliked: Love love love

Exceptional