W Chicago - Lakeshore Guest Reviews
OVERALL AVERAGE SCORE:
VERY GOOD (4 out of 5)
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| 2.1 miles from Chicago centre |
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James Wed, 13 March 2019
Superb
John Mon, 11 March 2019
Exceptional
Brunda Sat, 9 March 2019
Had a wonderful birthday celebration...
Liked: The excellent customer service from Simone! The beautifully styled and modern room with the gorgeous lake front view of Navy Pier. The ambience of the bar and social area. The Bliss Spa being conveniently located in the hotel which provided me with fantastic 75 minute massage!!!
Disliked: The mattress wasn't firm. I requested a firm mattress with pillows and they weren't provided. The assumption that everyone likes soft mattresses to sleep on is a bad business mistake for a hotel! Not true... they could have had scored a perfect 10!
Robert Fri, 8 March 2019
The view
Liked: The view was good.
Disliked: You had to pay for internet.Plus no coffee pot in room or microwave or a small frig.
Nathan Thu, 7 March 2019
Bad customer service
Disliked: They did not inform me that they would be charging me 68 dollars to park my car They just took it off my card and said your out of luck when I called them about it
Amber Thu, 7 March 2019
Exceptional
Liked: Cleanliness of the facility, genuine staff
Disliked: Parking fees sort of high but was expected
Chanel Thu, 7 March 2019
Exceptional
Verified Hotel Guest Wed, 6 March 2019
Liked: Bed was comfortable.
Disliked: Remote didn't work for TV. Phones didn't work in our room. We were offered complimentary breakfast a result, and the free breakfast is just a tiny list of a couple items to choose from with a $10 value instead of their entire menu or buffet.
Carrie Sat, 2 March 2019
Exceptional
Anonymous Fri, 1 March 2019
Exceptional
