Everyone was very friendly and helpful. The hotel was very clean. I would recommend other people to stay at your location.

Liked: The room was very nicely decorated.
Disliked: Rooms could be a little bigger.

Liked: The hotel itself is very beautiful, clean and friendly. The location is perfectly within walking distance from Union Station and the Art Institute and thats what we needed.
Disliked: Even though we reserved a room with a roll away bed, the hotel did not have a roll away available for our third person. Thank goodness kids are flexible enough to sleep on the floor.

Refund request due to corona...

Liked: I needed to cancel my trip due to corona virus / travel ban and communicated this to booking com via your app prior to check in. and am waiting for confirmation of a full refund.
Disliked: I needed to cancel my trip due to corona virus / travel ban and I communicated this to booking com via your app prior to check in. and am waiting for confirmation of a full refund.

Good

Liked: Location
Disliked: Rooms were small

Exceptional

Exceptional

Liked: Very nice. Was close to everywhere we wanted to go
Disliked: Well like anywhere downtown, parking is an issue and extremely expensive

not reffrer to any body...

Liked: n/a
Disliked: The total look for the Hotel including the front receptions and the room was not really good and not to be enjoyable at all.

Ok

Disliked: I didn?t like working with booking.com. Horrible service

Exceptional

Liked: Large room, comfortable, large bathroom, super cleaning staff

Enjoyable stay

Liked: Location, comfort, good value wonderful staff make this a good place for us to stay when visiting Chicago.
Disliked: leave a little space in the fridge for my stuff.

Good