Voco The Hills Hotel By IHG

A very nice, relaxed place (great orchids throughout the public areas). The staff was very friendly and professional. The hotel restaurant was outstanding. Instead of the usual overpriced, mediocre rubber-chicken stuff you usually encounter in a hotel restaurant, the food was fresh, flavorful, and well-prepared. The portions were more than ample, and the prices were very reasonable. If you are going to the Doheny Blues Festival (or anything else in the vicinity) and want a relaxing retreat away from the crowds, check this place out.

Liked: Everything else. The room was large for the price (especially on a concert weekend) - very clean, quiet, and comfortable. Excellent value.
Disliked: Two minor bathroom quibbles: shower could use a door (current setup looks cool, but is somewhat impractical). Also, please add towel racks, hooks, something to hang things on.

Room and staff vow

Liked: Room was very nice , bed very comfortable. Tv great, charging station next to bed.
Disliked: Breakfast on Mother’s Day was from 6:30-8:30, no other food was available after 8:30, not even brunch? No explanation was given except it was Mother’s Day! The access to the room was via a ramp from the desk area. Very steep for handicapped people with walkers or wheelchairs. Had to brake going down hill. When leaving had to get help from the front desk to go up the ramp. The thermostat was hard to operate, would not stay on temperature selected. There were no directions next to thermostat. I had to set temperature about three degrees below the desired temp inorder to get the ac to operate. I am a retired electrician and understand the operation of a thermostat, but this one did not properly operate!

Clean and large rooms, good...

Liked: The bathroom and main room are good quality, but my favorite thing was the room coffee. They use Lavazza coffee, which I had never had before, and it is the best quick make coffee I could ever imagine. The capsules tasted like well pulled espresso. Better than anything you'd find except in a shop where a barista knew how to actually adjust and clean the machine properly. It wasn't bitter, it was full flavor and strong.
Disliked: Only two notes: the door to the room has about a quarter inch gap at the bottom, it would be nice if it was all the way to the ground. And you can hear the TV from the adjacent room. More than one should. Be careful if you are self conscious about making noises.

too loud, lacks cozy feel,...

Disliked: If you face the east you literally face the 5 freeway with nonstop perpetual traffic. way too loud and ambient noise is too much to sleep in a peaceful quiet room. They decided to test the entire buildings fire alarms for 2 hours straight with alarms going off nonstop over and over interrupting sleep and rest and peace while people are resting in the property. Absolutely ridiculous and lacks any respect sense or courtesy whatsoever toward the paying customer.

It was great

Disliked: The view

Fabulous cozy comfotable bed!

Liked: Clean
Disliked: Nothing

Poor

Exceptional

Good in some ways and...

Liked: A large, very clean room. The onsite restaurant and bar were very good with helpful, pleasant staff.
Disliked: The room we had faced the freeway and the noise from the freeway was loud despite the double pane windows (at all hours). A west facing room should be much more quiet. The coffee service consisted on only tiny expresso cups and an expresso maker. We bought coffee from the restaurant which should not have been necessary. Also, there were no water glasses in our room for some reason.

Exceptional