Staff was very helpful. Loved the complimentary espresso 24/7 (for those of us who always sleep past the free breakfast:)

Liked: Loved the decor! Everything was clean and the bedding was comfortable. Bathrooms were clean and very pretty.
Disliked: Small.

Pleasant and well worth it.

Liked: The staff were extremely polite, kind, and helpful. Everything was clean and in excellent condition in the room. The lobby and coffee bar were pleasant and clean. I would recommend the Franklin to someone looking for a hotel on the upper East side.
Disliked: My major problem was the absolutely non-Intuitive AC control. An instruction sheet or a brief run down in Checkin would help. Same thing with the TV.

Very good

Very nice hotel! Staff is...

Liked: Location was great. Awesome staff.
Disliked: A mini fridge would have been nice.

Very good

Exceptional

Very good

Liked: Really nice staff. Cute room
Disliked: Rooms are a bit cramped. For the cost, it?s quite a bit. They make up for it in having a nice hotel, but it?s too expensive for the weekend rate.

Ok, but uninspired.

Liked: Room was clean and large enough. Grounds were quiet. Pool was nice.
Disliked: Most entries to our part of the hotel did not function with our key card. Outsides of buildings look pretty beat up.

Good

Liked: It was a great location and very clean, nice staff but the rooms are tiny. The staff was very friendly and helpful. I loved the location!
Disliked: The room was too small.

Superb

Liked: The bed was fantastic!
Disliked: I wish you had a little breakfast you could have offered.