voco The Franklin New York

Staff was very helpful. Loved the complimentary espresso 24/7 (for those of us who always sleep past the free breakfast:)

Liked: Loved the decor! Everything was clean and the bedding was comfortable. Bathrooms were clean and very pretty.
Disliked: Small.

Bad

Superb

Superb

Liked: Great location and very friendly staff.
Disliked: Very tight small rooms.

It was a perfect location...

Liked: The staff was wonderful. Friendly, welcoming, accommodating. The location of the hotel is great for exploring the Upper East Side - close to Central Park, the MET, and many other museums. It was also very quiet for a NYC hotel. The rooms are small, but expected for NYC.
Disliked: Two small things - rooms could use a little refresh - paint, etc. And I would have liked an additional mirror (plenty of wall space for that). My only real complaint is that the air conditioning made a horrible high pitched (almost alarm-like) noise and so I had to turn it off at night.

Good

Perfect location (albeit slightly small)...

Great accommodation for location, style...

Liked: The location was superb, characterful and had everything we needed. Great to have a later checkout.
Disliked: Would have liked more teabags!!

Pricy for the size of...

Liked: The location and staff were AMAZING! Pretty decor.
Disliked: The room was really, really small. We had the cozy but it was really tight for two people. Bed was up against the wall so not easy to get out of bed with two people. Had to shimmy to the end of the bed to get out and there was no way to move the bed. Bathroom also extremely tiny. Tough space for my 6’4” husband. Sink needs its own light. Hard to put on makeup. Very limited amenities for the price of the room. No iron, no mini fridge bc there’s no room.

too expensive for such a...

Liked: I think it was ok
Disliked: It is way to small the bathroom was so uncomfortable and it barely had light a couple of the bulbs in the bathroom were out