voco - The Cadence By IHG

Should listen to customer requests

Liked: Walkable distance from maid of the mist (Niagara Falls).Cooperative staff.
Disliked: I had requested double beds but this detail was not shared by booking.com with the property.Was stuck with single bed.

Exceptional

Very good

Liked: It is just about a 4 star hotel, perhaps not! The staff is ok, not so luxurious. The breakfast is basic. But location is excellent and good staff.

Run, don't walk away from...

Liked: Nothing
Disliked: It was an awful experience. There are only 10 parking spots for the entire hotel. The elevators are barely big enough for the luggage cart. Hair in the sink. The floor was wet. The door for the bathroom covers the sink. The breakfast was terrible.

The cadence was the best...

Liked: Close to the falls.CleanRestaurant was good
Disliked: Parking was just a few spots. Niagara Falls parking has meter system that is horrible. Got a ticket day one.

It was okay but way...

Liked: Location was good, food was Ok but overpriced for what was served,parking was not, you only have about 10 parking spaces !
Disliked: Parking, one thing that really stands out is that you have coffee machines in the room but I had to go to the front desk and get creamer and sweetener, I also booked a room with two beds for three people but their was only two towels, so I had to go to the office again!

Superb

We’re planning to stay 2nights...

Liked: Close to the falls
Disliked: The room smelled, the sheets were all wrinkled, there was never anyone at the front desk you had to call them on a 2way radio,hardly any parking, never stay there again

Very good