Superb

Exceptional

Disappointing

Liked: Big room, staff pleasant
Disliked: Paid a lot for a special night here. Awful view, tired old fashioned bathroom, old bath with shower over it, would have expected a better bathroom. Wood doors furniture all scuffed. Bed-duvet old, lumpy, bottom sheet didn't fit.I requested a twin queen room with a high floor, only found out on arriva,l twin rooms are all on the first floor, if I had known would have requested a different configuration, but there is no indication these rooms are on the first floor. The view was of concrete and painted scaffolding, water in the distance.

Exceptional

Exceptional

Room for improvement

Liked: The reception staff were lovely and the cocktails at the bar were superb.
Disliked: I was informed the day before our stay that the hydro pool would be out of action due to maintenance. On arrival to the spa, this wasn't the case, but we were not informed at check-in that this was no longer the case. Our room was on the 5th floor and really quite shabby and dated (we've stayed in better rooms previously) and the bathroom in need of a serious upgrade. Breakfast was average compared to previous stays, no decaf drinks options on offer, and felt as if we were being watched to hurry out. We love this hotel but definitely lacking it's 5* status on this occasion, which was disappointing as this is most definitely not reflected in the cost.

Superb

Great location and lovely staff

Liked: I liked the location and the room was lovely. Pool facilities were good.
Disliked: The bar was a little underwhelming though.

Very good