Exceptional

Exceptional

Pleasant

A good choice

Liked: The place was really nice and it was clean and tidy, the staff where also very helpful. Very convenient having a tram station directly out the front.
Disliked: To be honest I feel it was a little overpriced for what we got in the room. I've seen cheaper rooms that look bigger and even have a spa bath in them.

Very good

Liked: Everything was great but lack of parking made me walk in the rain to another carpark

never coming back

Liked: Not a thing
Disliked: There weren?t carparks available.Surfers is a busy area, it was raining when we arrived and we got soaked after having to park a distance away.The coffee is awful and the staff aren?t trained or don?t care.We were approved for a late checkout but reception forgot to log it so we couldn?t get back into our room. When we asked for help from reception we were told she was waiting to speak to their manager on another matter. We waited for 10 minutes while receptionist stood around doing nothing, after waiting - resetting the key was simple, it took 5 seconds to reset the key.

Pleasant

Pleasant

Lobby is beautiful, rooms need...

Liked: The buffet breakfast was great!! Cappuccino's were sooo good. The lobby was beautiful.
Disliked: The room was a little beat up. Walls needed repair and paint, the bathroom was pretty old and in need of a reno. Room was quite small.