Voco Chicago Downtown By IHG Guest Reviews
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Dasante Sun, 6 July 2025
Exceptional
Reality Sat, 5 July 2025
Good
Liked: The location, the cleanliness and the view from the room
Disliked: THE STAFF WERE SO RUDE!! The older black lady with glasses was rude in multiple occasions to me and my friends. She was not helpful or happy to be there she didn’t smile and had an attitude. I even complimented her and she ignored me. We also requested the bellhop thing for our bags as we had excessive luggage. She said we’ll go get it after she said she was send it up. It’s ok if they couldn’t send it but no need to be rude
Jessica Sat, 5 July 2025
2/5 at best. There was...
Liked: Location was wonderful. Great views. Filtered water machine is terrific!!! Mario- manager was terrific!!
Disliked: Check in staff was rude, 1 towel and no wash cloths or hand towels in room. No coffee pot in the room. Parking is $62 a night. Not service dog friendly. Breakfast is buffet style for $25 a person. Staff in general was rude, brought stained towels. Hotel tried to renovate but looks like an old hotel, not in a good way.
Crystal Fri, 4 July 2025
Excellent stay. Very close to...
Liked: Didn't eat breakfast at The hotel.
Disliked: Microwave wasn't inside my room.
Glo Thu, 3 July 2025
Superb
Liked: Great location next to Merchandise Mart. Floor 23 was very quiet. Also parking was very easy. Also the staff was very communicative and even helped us with a minor issue with our room very quickly.
Disliked: The floor needs a nice deep clean. It felt very run through.
Williams Thu, 3 July 2025
Exceptional
Luis Thu, 3 July 2025
Exceptional
Gisella Tue, 1 July 2025
Superb
Liked: Location was wonderful ,easily accessible by train and very close to the Riverwalk. Close to restaurants and a beautiful view from the 15th floor.
Disliked: They turned the hot water off earlier than notified so one of us didn't finish getting ready :)
Ebenezer Mon, 30 June 2025
Pleasant
Shanequa Mon, 30 June 2025
Exceptional
Liked: The views was nice
Disliked: Expensive parking , expensive breakfast, did not like how far to get to the rooms for the guest