Virgin Hotels New York City Guest Reviews
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Write a review
Emma Sun, 10 August 2025
Exceptional
Liked: Fun, great location, had a good buzz
Francesca Sun, 10 August 2025
Very good
Rizer Sat, 9 August 2025
Exceptional
Luke Fri, 8 August 2025
Exceptional
Liked: perfect location for walking, loved the area. Close to time square and Broadway.
Patti Fri, 8 August 2025
Poor
Sarith Fri, 8 August 2025
Beautiful view pool and bar...
Liked: I liked the view , the pool
Disliked: The staff at our arrival wasn’t nice even rude The rooms not clean They don’t renew stuff in the room like toilet paper , mini bar and sometimes towels All the demands are done through the screen of the tv no inside phone From 12pm you must reserve to enter the pool and pay 50$ per person and order for at least 50$ and on week ends 100$ I came with my son and husband and was very expensive
Jorge Fri, 8 August 2025
Not coming back
Disliked: We stayed 3 nights at Virgin Hotel NYC and left several items in a drawer (5 pairs of socks, 2 swimsuits, 1 pair of shorts). We called just a few hours after checkout to arrange for a friend to pick them up. After 2 days and 5 phone calls, the items never appeared and no one from the hotel contacted us or seemed to care. Very disappointing and unacceptable for a hotel of this level — if belongings can disappear so easily, how can guests feel safe?
Matthew Thu, 7 August 2025
Pretty great.
Liked: Good value, decent enough size rooms for NYC, fairly cool location for tourists. Food was good. Helpful staff.
Disliked: Sadly pool was not open yet when we stayed in great weather. Might have said on electronic comms.
Julia Thu, 7 August 2025
Superb
Antonio Wed, 6 August 2025
Great stay with great views
Liked: Great view of the city from our room and the pool facing the Empire state building ♥️
Disliked: It was all good