Name: Virgin Hotels Las Vegas Curio Collection by Hilton
Address: 4455 Paradise Road, Las Vegas, NV
Telephone: (888) 406-7656
Rating: 4.25

Can't imagine choosing this hotel again...Staff was AMAZING, but excessive overcharges are just NUTS and not getting compensated for our stress and irritation is also ridiculous!

Liked: The restaurants were delicious and staff was very courteous.
Disliked: Poor air circulation was a huge issue; however, we could've put all the bad aside if it wasn't for the fact our credit card was falsely charged in exess of $19,000.00. We have been trying to get the mess sorted out, but so far...we're STILL waiting for a confirmation of charge reversals!

Beautiful view from my room

Liked: Clean and beautiful facilities.
Disliked: Na

Exceptional

Overall great value for the...

Liked: The location off the strip was actually nice. It was still close to everything but it didn’t get packed in the evenings . The room was amazing - plenty of space in the double room. They had yoga and Pilates classes on site - complimentary for guests!
Disliked: I’ve stayed at a few of Virgin properties & this one did have more signs of “wear” and wasn’t 100% spotless. But for Vegas, it was still very clean. It definitely was dirty at all in the room but the halls there stains on the carpets…. Ice machine was dirty…. Etc. but very minor things Oh and the app is inconvenient. It isn’t the normal Virgin hotel app or the Hilton app. It is a separate Virgin hotel LV app and you can only gain access to the room features if you sign up for the cherry rewards - and you can only do that in person. We wanted room service one night but there wasn’t an app to order from or a menu in the room…. So that was a bit of a bummer

Passable

Nice hotel, is not crowded....

Liked: Bedrooms were nice, staff was helpful
Disliked: Location is not close to the strip

New resort with good amenities

Liked: Nice gym and lots of food option. Different pool areas if you like to avoid the loud areas
Disliked: A few more healthy breakfast options would have been nice. Like fruit bowls, poke bowls, something like that. Might be an American thing, but it was difficult to find a healthy breakfast

Exceptional

Very good

Great experience, nice staff. Cleanlyness...

Liked: The room was beautiful even though my view wasn't. The staff was great, very kind and helpful. I also enjoyed the food at ground floor. I would stay there again.
Disliked: The toilet was not cleaned properly and that made me question if the room had been cleaned. I also didn't like the location, the walk to the strip is long and also the area feels a bit unsafe when walking. I wish there fences at the corner were not there. I think it would help a little bit but the area overall feels unsafe when walking. Eve though I'd stay there in the future, I'd be prepared to avoid walking around the area.

Nice hotel but too focussed...

Liked: - Spacious modern room, and also a very spacious and nice bathroom- Several restaurants with good food quality- The staff was friendly and helpful- Nice outside areas and pools- Live music in the bar- Some extra events can be booked. E.g. there was a rock band one night.
Disliked: - I had picked the hotel because I knew it would be really hot in Vegas and the pool area looked really nice. But it turned out that you could only stay there if you had a lounge chair and there were never enough. So we needed to book a cabana - $150 per day during the week and $300 on weekends. No option for booking per hour, and we did not want to stay so long.- Cocktails at the pool were expensive, tasted of artificial flavors, and looked very food-colored.- No free drinking water. Tap water tastes bad. A bottle of water is $8.- No coffee machine in the room- The music was very loud everywhere. When we sat in the restaurant, we heard very loud music from inside, very loud music from the pool, and very loud rock music from the event lawn at the same time.- The air conditioning was set to very low temperatures in the restaurants and the casino. We always needed sweaters. Why would anybody want it extremely cold inside while it is extremely hot outside?- If you touch anything in the fridge or from the snack tray, you are charged immediately. This is not really clear at first view.- Also, I was curious about the "Romantic Kid" on the snack tray and read the "ingredients". Turned out it was two condoms and a towel. Guess the price - $69!!- The light switches were weird - it took me forever to figure out how to get the right lights on in the bathroom.All in all, the hotel is clearly not 'customer first', but 'make money first'. I would not use it again.