Very good

Brilliant

Liked: Great location for exploring the city , All staff we encountered were friendly and very helpful.Room we had on the 17th floor was excellent Also would recommend the roof top bar . Would recommend and I would stay again
Disliked: Nothing

Superb

Exceptional

Never again

Disliked: I was charged the total in Uk pounds instead of US dollars resulting in an overcharge of over £300! I highlighted to Booking.com that the hold on my card on arrival was far too high but I didn’t even receive any response

Pleasant

Liked: The rooms are nice
Disliked: I called a few days before to request rooms close or on the same floor, in the end we were 14 floors apart. I also asked for an early check in since we arrived early and needed to go straight to work. Early check in was not available, which is fine, but when we came back at the check-in time one of our rooms was still not ready. The service we received there was not welcoming. I stayed here when it first opened and I would say the experience was night and day. I felt like we met with aggravation rather than hospitality,

Great time in Chicago, the...

Liked: Great location, friendly staff, comfortable spacious room.

Very good

Liked: Location and comfortable bed.
Disliked: Very noisy as on the train loop. Perhaps rooms on the other side quieter

Would stay here again

Liked: Very stylish